Customer Service Representative - Cigna Healthcare - Remote

Cigna Healthcare; Philadelphia (Philadelphia County); Remote; USD 60,000 - 80,000; Full time

Job summary

Cigna Healthcare is seeking a compassionate Customer Service Representative to join their remote US Medical team. This role involves assisting customers with inquiries about benefits and claims, requiring strong communication and problem-solving skills. The position offers comprehensive training and a range of health-related benefits, ensuring employees feel secure and supported from day one.

Benefits

401(k) with company match

Company paid life insurance

Tuition reimbursement

Minimum of 18 days paid time off per year

Paid holidays

Qualifications

• 2+ years of customer service experience required.
• Ability to use a computer and adapt to multiple software programs.
• Must have a quiet workspace at home.

Responsibilities

• Answer 40+ calls per day from customers.
• Provide information about benefits, eligibility, and claims.
• Meet call center goals and resolve issues effectively.

Skills

Clear communication skills

Organizational skills

Problem-solving skills

Customer service skills

Education

High School diploma or equivalent

Job description

Customer Service Representative - Cigna Healthcare - Remote

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Summary

Customer Service Representative – Remote

PROCLAIM

Are you a caring, curious, dedicated, and compassionate person that wants to make an impact on the lives of others? If so, Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives like you to join our US Medical team.

Use your problem-solving and listening skills to answer questions from Cigna Healthcare customers. As a trusted customer service representative, you’ll help answer questions about benefits, eligibility, prior authorizations, and claims. You’ll also suggest other programs that could help the customers' overall wellbeing.

We’ll prepare you for success with 11-12 weeks of required training during your first 90 days. This training will give you everything you need to provide excellent service to our customers. An added benefit is that this position is work at home. So, you get to enjoy helping people from the comfort of your own home.

How You’ll Make a Difference

• Answer 40+ calls per day on average from customers and help with their questions.
• Use several computer programs at the same time for each call.
• Solve problems on your own and try to fix issues in one call.
• Meet call center goals and provide accurate information politely and professionally.
• Listen carefully to understand what customers need and use your knowledge to respond effectively and guide them on what to do next.
• Adapt to changes in procedures or guidelines and stay professional and focused while working from home.
• Work with other teams to resolve issues and improve service.

Requirements

• High School diploma or equivalent.
• 2+ years of customer service experience.
• A quiet, distraction-free workspace at home.
• Clear and effective communication skills.
• Comfortable using a computer.
• Good organizational skills.
• Strong written and verbal communication.
• Ability to stay calm and helpful, even in tough situations.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of $17.75 - $19 USD, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.