Customer Service Representative - Cigna Healthcare - Remote

Cigna Healthcare; Illinois; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare is seeking a Customer Service Representative to join their remote team. The role involves assisting customers with inquiries about benefits, eligibility, and claims while providing exceptional service. Comprehensive training is provided, and the position offers a competitive salary along with a comprehensive benefits package.

Benefits

Comprehensive benefits package

401(k) with company match

Paid time off

Qualifications

• At least 2 years of customer service experience.
• Ability to remain calm and helpful in challenging situations.
• Comfort with using computers.

Responsibilities

• Answer 40+ calls daily, assisting customers with their inquiries.
• Resolve issues independently, aiming for resolution in one call.
• Collaborate with other teams to resolve issues and enhance service.

Skills

Effective communication skills

Problem-solving

Organizational skills

Listening skills

Education

High School diploma or equivalent

Job description

Customer Service Representative - Cigna Healthcare - Remote

Summary

Are you a caring, curious, dedicated, and compassionate person who wants to make an impact on others' lives? Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives to join our US Medical team.

Role Overview

Use your problem-solving and listening skills to assist Cigna Healthcare customers. You will answer questions about benefits, eligibility, prior authorizations, and claims. Additionally, you will suggest programs that support overall wellbeing.

Training & Work Environment

We provide 11-12 weeks of comprehensive training during your first 90 days to prepare you for success. This position is remote, allowing you to work from the comfort of your home.

Key Responsibilities

• Answer 40+ calls daily, assisting customers with their inquiries.
• Utilize multiple computer programs simultaneously during calls.
• Resolve issues independently, aiming for resolution in one call.
• Meet call center goals, providing accurate and professional information.
• Listen attentively to understand customer needs and respond effectively.
• Adapt to procedural or guideline changes while maintaining professionalism.
• Collaborate with other teams to resolve issues and enhance service.

Minimum Requirements

• High School diploma or equivalent.
• At least 2 years of customer service experience.
• A quiet, distraction-free workspace at home.
• Effective communication skills, both written and verbal.
• Comfort with using computers.
• Strong organizational skills.
• Ability to remain calm and helpful in challenging situations.

Internet connection must be via cable broadband or fiber optic with speeds of at least 10Mbps download and 5Mbps upload.

Compensation ranges from $17.75 to $19 per hour, depending on experience and location, with potential eligibility for an annual bonus.

We offer a comprehensive benefits package including medical, vision, dental, wellness programs, 401(k) with company match, paid time off, and more.

About The Cigna Group

We are committed to improving health and vitality through our divisions Cigna Healthcare and Evernorth Health Services, dedicated to enhancing lives and driving growth.

Qualified applicants will be considered regardless of race, color, age, disability, sex, pregnancy, or other protected characteristics. Reasonable accommodations are available upon request. The Cigna Group maintains a tobacco-free policy in states where legally permissible. Applicants with criminal histories will be considered in accordance with applicable laws.