Customer Service Representative *Cantonese or Mandarin Speaking*

Astrana Health, Inc.; El Monte (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative healthcare company is seeking a Customer Service Representative fluent in Cantonese or Mandarin. This role involves answering calls, assisting members and providers, and providing translation support. The ideal candidate will have a strong customer service background and experience with Microsoft Office. Join a dynamic team that values integrity, excellence, and teamwork, and help make a difference in the lives of patients while working in a supportive environment. If you are passionate about providing exceptional service and want to contribute to a forward-thinking organization, this opportunity is perfect for you.

Qualifications

• Customer service experience with a focus on member inquiries and authorizations.
• Bilingual support in Cantonese or Mandarin is essential.

Responsibilities

• Answer daily calls from members, providers, and health plans.
• Assist with outreach, appointments, and resolve member concerns.

Skills

Customer Service

Bilingual in Cantonese or Mandarin

Microsoft Office

Education

High School Diploma or GED

Job description

Customer Service Representative *Cantonese or Mandarin Speaking*

Department: Ops - Member Services

Employment Type: Full Time

Location: 9700 Flair Drive, El Monte, CA 91731

Reporting To: Joyce Tong

Compensation: $20.00 / hour

Description

Astrana Health is looking for a Customer Service Representative to join our dynamic team. Our values include:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

Answer all daily calls from members, providers, health plans, insurance brokers, collection agents, and hospitals. Collect and elicit information, verify authorizations, claims, eligibility, and document all interactions. Assist with outreach, appointments, and resolve concerns, maintaining confidentiality. Handle special notifications, urgent authorizations, transportation arrangements, and outreach projects.

Handle inbound and outbound calls related to member and provider inquiries, authorizations, grievances, and other miscellaneous requests. Provide translation support in Spanish and Chinese. Support concierge services including new member transfers, complex case management, and problem solving.

Qualifications

• High School Diploma or GED
• Experience with Microsoft Office applications
• Customer service experience
• One year related experience or training
• Bilingual in Cantonese or Mandarin

Ideal Candidate

Previous healthcare experience is preferred.

Environmental Job Requirements and Working Conditions

• Remote position based in California
• Monday - Friday, 8:30am to 5:00pm PST
• Compensation: $20/hour

Astrana Health is an Equal Opportunity Employer. For accommodations, contact [e-mail].

This description is subject to change according to the company's needs.