Customer Service Representative - Canton Parks and Recreation

City of Canton; Jackson Township (OH); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Retirement plan

Sick time

Job summary

City of Canton invites applications for a Customer Service Representative in the Canton Parks and Recreation department. The role handles shelter reservations, program registrations, and customer communications, with supervision of front-office staff and coordination with managers.

Qualifications include an Associates degree (Bachelors preferred), strong English communication, and a valid Ohio drivers license.

Qualifications

• Associates degree required; Bachelors preferred.
• Experience in government or customer service preferred.
• Experience with financial management and recreation software desirable.
• Ohio drivers license required.

Responsibilities

• Schedule and supervise seasonal office staff (1-2 part-time).
• Provide customer service for shelter reservations, registrations, and inquiries.
• Manage cash handling and data entry; ensure accuracy.
• Coordinate with Administrative Manager and Directors on parks programs.

Skills

Customer service

Cash handling

Communication

Microsoft Office

Education

Associates degree

Tools

Microsoft Excel

Microsoft Word

Scheduling software

Job description

Annual Salary Range

$33,000 - $45,000 (+$10 - $20/hour in benefits)

Benefits

Employment with the City of Canton comes with a full array of benefits. We offer comprehensive health insurance, paid vacations, paid holidays, a retirement plan, and sick time.

Eligibility

To be eligible for this position, applicants must be a U.S. Citizen or have a permanent resident card. Applicants must be a High School graduate or possess a G.E.D. and be at least 18 years of age.

Application Requirements

Applicants MUST submit a copy of a valid driver's license or other photo ID along with their application and any other pertinent documentation.

Work Shift

8:30 am - 4:30 pm

Days

Monday – Friday

Job Classification

Fiduciary (Canton Parks Commission)

Position Summary

The Customer Service Representative is responsible for all customer service needs for the Canton Parks and Recreation. This position shall perform customer service duties such as shelter reservations, program registrations, customer communication. This person will perform additional clerical duties as assigned by the Administrative Manager and Director of Canton Parks and Recreation. This position is also responsible for supervision of customer service staff.

This position will assist the Administrative Manager in facilitating communication between front office staff and the Superintendents of Parks and Recreation regarding customer service needs and coordination of rentals, programs, and other activities. Shall assist the front office staff with all customer service issues pertaining to programs, rentals and activities and bring them to the attention of the Superintendents and/or Director when appropriate.

Works to resolve complaints submitted to the Parks and Recreation Office regarding program, facility rental and scheduling issues. This position will also work in coordination on other projects as assigned by the Director.

Required Education, Knowledge, Skills and Abilities

Graduation from an accredited college or university with an Associate's degree (Baccalaureate degree preferred). Experience within a government or customer service related field is preferred. Experience with financial management and recreational programming software is highly desirable. Possession of a valid Ohio Operator's License is required. Must be willing to attend various training sessions or schooling to maintain or improve his/her skills.

Specific Responsibilities

• Scheduling and supervision of seasonal office staff (approximately 1-2 PT Employees)
• Proficiency with scheduling software and other park and recreation software programs
• Customer service
• Cash controls
• Excellent written and oral communication skills
• Knowledge of Microsoft Office products
• Ability and willingness to work weekends, evenings, and special events as the schedule demands
• Must successfully pass a background check, drug screening and must have a valid, current Ohio Driver's License

General Requirements

• Must be able to read and write and have good command to the English language.
• Strong oral and written communication.
• Physical capabilities - lift 50 pounds, squat, bend, and move as necessary for the job.
• Must be able to perform basic mathematics.
• Must have basic proficiency of Microsoft Excel and Word.
• Must possess valid Ohio Driver’s License.
• Must possess professional phone skills and work well with public.
• Must present a neat and professional appearance.
• Responsible to follow policies and procedures of Canton Parks and Recreation and the City of Canton.

Contact

Doug Foltz- Parks and Recreation Director at 330.428.4690 or by email [e-mail].

Amie Biltz – Admnistrative Manager at 330.438.4692 or by email [e-mail].