Customer Service Representative - Canton Parks and Recreation

City of Canton, Ohio; Canton (OH); On-site; USD 33,000 - 45,000; Full time

Job summary

The City of Canton, Ohio's Parks and Recreation Department is seeking a Customer Service Representative to handle shelter reservations, program registrations, and front desk communications. You will supervise part-time staff and ensure smooth operations for rentals, events, and programs.

Responsibilities include assisting the Administrative Manager and Directors, resolving customer issues, maintaining accurate records, and using park software and Microsoft Office to manage schedules and

Qualifications

• Associate's degree (Bachelor's preferred); government or customer service experience preferred.
• Experience with financial management and recreational programming software desirable.
• Valid Ohio Operator's License required.
• Willingness to attend training to improve skills.

Responsibilities

• Schedule and supervise seasonal office staff (approximately 1-2 PT Employees).
• Proficiency with scheduling software and other park and recreation software programs.
• Customer service responsibilities including shelter reservations and program registrations.
• Cash controls and financial recordkeeping.
• Excellent written and oral communication skills; proficiency with Microsoft Office.
• Knowledge of Microsoft Excel and Word.
• Ability and willingness to work weekends, evenings, and special events as schedule demands.
• Must pass background check, drug screening, and have a valid Ohio Driver’s License.

Skills

Customer service

Cash handling

Microsoft Office

Communication skills

English language

Education

Associate's degree

Bachelor's degree preferred

Tools

Scheduling software

Recreational programming software

Microsoft Excel

Microsoft Word

Job description

Wage Information

Annual Salary Range: $33,000 - $45,000 (+$10 - $20/hour in benefits)

Employment with the City of Canton comes with a full array of benefits. We offer comprehensive health insurance, paid vacations, paid holidays, a retirement plan, and sick time.

Applicants MUST submit a copy of a valid driver's license or other photo ID along with their application and any other pertinent documentation.

To be eligible for this position, applicants must be a U.S. Citizen or have a permanent resident card. Applicants must be a High School graduate or possess a G.E.D. and be at least 18 years of age.

Job Description

Work Shift: 8:30 am - 4:30 pm

Days: Monday - Friday

Job Classification: Fiduciary (Canton Parks Commission)

Position Summary

The Customer Service Representative is responsible for all customer service needs for the Canton Parks and Recreation. This position shall perform customer service duties such as shelter reservations, program registrations, customer communication. This person will perform additional clerical duties as assigned by the Administrative Manager and Director of Canton Parks and Recreation. This position is also responsible for supervision of customer service staff.

This position will assist the Administrative Manager in facilitating communication between front office staff and the Superintendents of Parks and Recreation regarding customer service needs and coordination of rentals, programs, and other activities. Shall assist the front office staff with all customer service issues pertaining to programs, rentals and activities and bring them to the attention of the Superintendents and/or Director when appropriate.

Works to resolve complaints submitted to the Parks and Recreation Office regarding program, facility rental and scheduling issues. This position will also work in coordination on other projects as assigned by the Director.

Required Education, Knowledge, Skills And Abilities

Graduation from an accredited college or university with an Associate's degree (Baccalaureate degree preferred). Experience within a government or customer service related field is preferred. Experience with financial management and recreational programming software is highly desirable. Possession of a valid Ohio Operator's License is required. Must be willing to attend various training sessions or schooling to maintain or improve his/her skills.

Specific Responsibilities

• Scheduling and supervision of seasonal office staff (approximately 1-2 PT Employees)
• Proficiency with scheduling software and other park and recreation software programs
• Customer service
• Cash controls
• Excellent written and oral communication skills
• Knowledge of Microsoft Office products
• Ability and willingness to work weekends, evenings, and special events as the schedule demands
• Must successfully pass a background check, drug screening and must have a valid, current Ohio Driver’s License

General Requirements

• Must be able to read and write and have good command to the English language.
• Strong oral and written communication.
• Physical capabilities - lift 50 pounds, squat, bend, and move as necessary for the job.
• Must be able to perform basic mathematics.
• Must have basic proficiency of Microsoft Excel and Word.
• Must possess valid Ohio Driver’s License.
• Must possess professional phone skills and work well with public.
• Must present a neat and professional appearance.
• Responsible to follow policies and procedures of Canton Parks and Recreation and the City of Canton.

Additional Information

Questions About This Particular Position Can Be Answered By
Doug Foltz- Parks and Recreation Director at 330.428.4690 or by email [e-mail].

Amie Biltz – Administrative Manager at 330.438.4692 or by email [e-mail].

City of Canton permanent, full-time employees (working 30 hours per week or more) and their eligible dependents become eligible for comprehensive health benefits on the first day of the month following 60 days of employment. Health benefits include hospitalization, outpatient services, prescription coverage, dental and vision coverage, and group life insurance.

Time off benefits may include paid vacation, paid holidays, and paid sick leave.

Full-time employees may be eligible for Public Service Loan Forgiveness. To learn more about the program and how to qualify, visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

All Safety Forces (Police and Fire) become members of the Ohio Police and Fire Pension (OP & F). All other employees become members of the Ohio Public Employees Retirement System (OPERS).

For additional information regarding benefits, contact the Human Resources Department at 330.438.4136.

01
Are you a U. S. Citizen, or do you have a valid permanent resident card? (Must attach valid permanent resident card when completing application to qualify).

• Yes
• No

02
Did you graduate from an accredited high school or have a GED equivalent?

• Yes
• No

03
Are you proficient in Microsoft Word, and Microsoft Excel?

• Yes
• No

04
Are you physically able to lift 50 pounds, squat, bend, and move as necessary for the job?

• Yes
• No

05
Are you at least 18 years of age?

• Yes
• No

06
Do you have a valid Ohio driver's license?

• Yes
• No

07
Did you graduate from an accredited college or university with at least an Associate's degree?

• Yes
• No
• Required Question