Customer Service Representative - Call Center

Allied Universal; Delray Beach (FL); Hybrid; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays

Vacation accrual

Job summary

Allied Universal's Deposita division seeks a Customer Experience Representative to join our call center in Florida. You will identify customer needs, provide direct support, and create case histories, helping B2B clients with timely resolutions. Training is in Jupiter, with remote work possible after 45 days and meeting metrics.

Starting rate is $17/hour, with bilingual premiums to $18/hour. In-person training in Jupiter for 45 days is required; remote work may follow upon meeting metrics.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of work experience in a Technical Customer Service Call Center.
• Strong understanding of customer service and customer relations.
• Effective written and oral communication skills.
• Ability to work in a team environment.

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward resolution.
• Tackle a variety of problems in technical systems with skill and accuracy.
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level.
• Willingness and ability to be cross trained in other areas of the department.
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance.

Skills

Customer service

Technical support

CRM usage

Communication skills

Education

High school diploma

Tools

Service Now

TalkDesk

Job description

Customer Service Representative - Call Center

Job Locations: US-FL-Jupiter | US-FL-Boca Raton | US-FL-Port Saint Lucie | US-FL-Delray Beach

Overview

Company Overview: Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Job Description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour

Must be able to attend in-person training in Jupiter, Florida for at least 45 days. Must live within commuting distance of Jupiter office.

Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occasional in office meetings/trainings.

Ideal Candidates should have a minimum of 2 years Technical Customer Service Call Center experince in a B2B environment.

RESPONSIBILITIES:

• Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or elevate to appropriate next level
• Willingness and Ability to be cross trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of work experience in a Technical Customer Service Call Center
• Stable work history must demonstrate each of the following:
  • Strong understanding of customer service and customer relations
  • Highly motivation and strong desire to learn
  • Ability to exercise good judgment and decision-making
  • Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
  • Effective written and oral communication skills
• Able to assess and evaluate situations effectively
• Skilled in identifying critical issues quickly and accurately
• Able to write informatively, clearly, and accurately
• Problem solving and analytical skills
• Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in a technical support role, or other technical experience
• Associate's degree in information technology, Computer Science, or a related field
• Basic understanding of software/hardware troubleshooting
• Experience in Service Now and TalkDesk
• Experience in retail cash offices

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

2026-1641097