Patient Service Rep - Gyn Oncology

Hawaii Pacific Health; Honolulu (HI); On-site; USD 32,000 - 34,000; Full time

Job summary

Kapi'olani Medical Center for Women and Children, part of Hawaii Pacific Health, seeks a Patient Service Representative to warmly assist patients and families, acting as a liaison between patients and staff, and handling a mix of clerical, reception and business duties to support daily hospital operations.

Requirements include a high school diploma and one year of clerical experience with public contact; preferred qualifications are an associate’s degree in Health Administration and a course in

Qualifications

• High school or equivalent.
• One year clerical support in a position with public contact or related experience.
• Preferred: Associate’s degree in Health Administration or related field.
• Preferred: Medical terminology course and experience in a physician’s office or outpatient clinic.

Responsibilities

• Serve as a liaison between patients and staff.
• Perform a combination of clerical, reception and business duties.
• Provide warm, friendly customer service and assist patients and families.

Skills

Customer service

Communication

Clerical skills

Education

High school diploma

Associate’s degree in Health Administration

Job description

Kapi'olani Medical Center for Women & Children is Hawai'i’s only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i’s leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women’s Center and the Women’s Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.

The Kapi‘olani Women's Cancer Center is the only facility of its kind in the state and is dedicated to the prevention and treatment of gynecologic cancers, including ovarian, endometrial, cervical, vulva, and vaginal cancers. Kapi‘olani strives to provide the highest level of women's cancer care in Hawai‘i and the Women's Cancer Center supports a comprehensive, multidisciplinary approach to cancer care, addressing all aspects of a woman's treatment, from her physical health to her mental and emotional well-being. In addition, the Center offers patients the opportunity to participate in state-of-the-art clinical trials in collaboration with the Cancer Research Center of Hawai‘i and the National Cancer Institute. Our highly qualified, multidisciplinary team includes board-certified, fellowship-trained GYN oncologists, medical and radiation oncologists, licensed and certified oncology nurses, a gynecologic oncology coordinator to educate patients and assist women through their individualized care plan, certified genetic counselors and other support services.

As the Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics by acting as a liaison between patients of all ages and the professional staff of our hospitals and clinics, generally by performing a combination of clerical, reception and business duties. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Kapiolani Medical Center for Women and Children

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: UPW

Exempt: No

Req ID 34325

Pay Range: 23.57 - 24.81 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year clerical support in a position with public contact or related experience.

Preferred Qualifications: Associate’s degree in Health Administration or related field. Medical terminology course. One (1) year experience in a physician’s office or outpatient clinic setting.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.