Collision Center Customer Service Advisor

Paulding Chrysler Dodge Jeep Ram; Dallas (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Training and support

5-day work week

Job summary

Paulding Chrysler Dodge Jeep Ram’s Collision Center in Dallas, GA is seeking a Collision Center CSR / Service Advisor with Collision Center/Auto Dealership experience to join our team. You’ll be the primary point of contact for customers throughout the repair process.

This role involves guiding customers, scheduling repairs, coordinating with estimators and insurers, reviewing invoices, and maintaining accurate repair orders using CCC ONE.

Qualifications

• Collision center/auto dealership experience preferred.
• CCC ONE experience strongly preferred.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Primary point of contact for customers throughout the repair process.
• Guide customers through the auto body collision repair process.
• Schedule repairs and generate repair orders.
• Open and maintain repair orders using CCC ONE.
• Coordinate repairs with estimators, technicians, and insurance companies.
• Assist with insurance documentation and claim communication.
• Review invoices with customers.
• Provide administrative support to the Collision Center.
• Maintain high CSI scores and customer satisfaction.
• Ensure a smooth, professional customer experience.

Skills

Customer-focused

Confident communication

Customer service

Communication with insurance companies

Strong organization

Multitasking

Detail-oriented

Computer skills

CCC ONE experience

Time management

Problem solving

Team player

Tools

CCC ONE

Job description

Paulding Chrysler Dodge Jeep Ram’s Collision Center in Dallas, GA

Paulding Chrysler Dodge Jeep Ram’s Collision Center in Dallas, GA is seeking a Collision Center CSR / Service Advisor, WITH Collision Center/Auto Dealership experience, to join our team! We’re looking for a customer-focused professional who understands the collision repair process, communicates confidently with customers and insurance companies, and can keep repairs moving smoothly from start to finish.

What You’ll Do

As our Collision Center CSR/Service Advisor, you’ll be the primary point of contact for customers throughout the repair process.

Responsibilities include

• Guide customers through the auto body collision repair process
• Answer questions and provide repair updates
• Schedule repairs and generate repair orders
• Open and maintain accurate repair orders using CCC ONE
• Coordinate repairs with estimators, technicians, and insurance companies
• Assist with insurance documentation and claim communication
• Resolve customer concerns and complaints
• Review invoices with customers
• Provide administrative support to the Collision Center
• Maintain excellent customer satisfaction and CSI scores
• Ensure a smooth, professional customer experience from start to finish
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Detail-oriented with strong follow-through
• Proficient with computers and able to learn software systems
• Experience with CCC ONE is strongly preferred
• Ability to manage time and prioritize effectively
• Strong problem-solving skills
• Ability to handle customer concerns professionally
• Comfortable working in a fast-paced environment
• Positive, dependable team player
• Competitive pay based on experience
• Excellent training and support
• 5-day work week — closed on weekends
• Medical, dental, vision, and life insurance
• 401(k) plan
• Supportive management team
• A professional and fast-paced team environment

Ready to Join Our Team?

We are a family-owned dealershipcommitted to a professional and supportive workplace where teamwork, respect, and results go hand in hand.Join our team where your skills are valued, your contributions matter, and your career can grow.