Customer Service Representative

Collin County Mental Health Retardation Center; Plano (TX); On-site; USD 19,673 - 28,019; Part time

Job summary

Collin County Mental Health Retardation Center is hiring for a part-time role in Plano, TX. The position requires providing exceptional customer service, managing appointments, and supporting clinical staff. Candidates should have at least a high school diploma and experience in a medical office.

Responsibilities include scheduling, payment collection, and maintaining medical records. Bilingual skills are preferred, with a strong emphasis on professionalism and teamwork.

This role features flexible shifts primarily on Tuesdays and Thursdays and demands adaptability to clinic needs.

Qualifications

• 3 years’ experience in a medical office or hospital preferred.
• Bilingual preferred.

Responsibilities

• Provide quality customer service at appointments.
• Schedule and reschedule appointments.
• Collect payment for services.
• Answer and screen phone calls.
• Update information in medical records.

Skills

Customer service skills

Knowledge of medical office duties

Proficiency in Microsoft Word and Excel

Ability to prioritize tasks

Knowledge of billing practices

Education

High School Diploma or GED

Job description

Job Details

Job Location: Plano, TX 75025

Position Type: Part Time

Education Level: High School

Salary Range: $17.31 Hourly

This role is a key team player position reporting directly to the Behavioral Health Customer Service Supervisor in a constantly changing, busy environment that requires accuracy, attention to details, initiative and a proactive approach to duties and responsibilities while working with the individuals in services, clinical team, and coworkers. The qualified applicant must demonstrate a positive attitude, considerable latitude for independent judgment, professional ethics, appearance, and conduct. All interactions with individuals in services and other LifePath staff are conducted in a person-centered, trauma informed way.

Primary Duties

• Providing quality customer service by checking in individuals as they arrive for appointments.
• Scheduling and rescheduling appointments.
• Collecting payment for services.
• Answering and screening phone calls, taking messages, providing information and transferring to the appropriate person/department.
• Working closely with community partners to ensure all calls are answered promptly and triaged correctly.
• Updating information in medical record.
• Scanning documents into medical record.
• Mailing letters.
• Handling other general office duties as needed.
• Accomplishing other duties as assigned to fit the needs of the programs and individuals served.
• Supporting all Behavioral Health teams to ensure the needs of individuals are met.
• Being cross trained in working in multiple settings throughout the clinic and remaining flexible in ability to transition between work assignments smoothly.

Hiring for Shifts

Shifts: TUES & THURS 8AM-5PM

Hours/shifts vary depending on clinic needs/staffing. May be required to report to Plano or McKinney depending on coverage needs and for training purposes.

Qualifications

• High School Diploma or General Education Degree (GED).
• 3 years’ experience working in a medical office, agency, or hospital with knowledge of scheduling, insurance verification, billing and collections preferred.
• Bilingual preferred.

Knowledge, Skills, & Abilities

• Knowledge and experience in performing office duties.
• Ability to handle and prioritize multiple tasks.
• Must be knowledgeable in computer programs such as Microsoft Word and Excel.
• Must be professional and knowledgeable of customer service skills.
• Must be knowledgeable of Medicaid, Medicare, and Private Insurance billing Practices.
• Proficiency in Data collection, Reporting, Graphs, and Documentation.