Customer Service Representative *PC 1195

Miltenyi Biotec; Auburn (CA); Hybrid; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan

Job summary

Miltenyi Biotec in Auburn, CA is hiring a Customer Service Representative to process orders for research and clinical consumables, instruments and services. You will coordinate with customers, product managers, sales, finance, and supply chain to ensure timely delivery, accurate orders and customer satisfaction across US and global operations.

Ideal candidates have a high school diploma or higher, 4+ years of customer service, B2B experience, and proficiency with SAP ERP and CRM systems.

Qualifications

• High School Diploma required; Associate degree or higher preferred
• Minimum of 4 years of Customer Service experience
• Minimum of 2 years B2B Customer Service experience in life sciences, medical device, or pharma industry
• Minimum of 2 years Order Entry / Order Processing experience

Responsibilities

• Process customer orders through full order cycle in SAP ERP and enter into ERP system
• Respond to customer inquiries across multiple channels
• Coordinate with product managers, sales, finance and supply chain to ensure on-time delivery
• Adhere to SOPs; comply with ISO, PCI and regulatory standards
• Validate account information and resolve discrepancies for compliant orders
• Identify and resolve discrepancies to ensure compliant orders and effective pricing
• Ensure accurate order fulfillment and timely delivery across the supply chain
• Maintain documentation and traceability of customer interactions

Skills

Attention to detail

Communication

Interpersonal skills

MS Office

Typing speed 40 wpm

Education

High School Diploma

Associate degree or higher

Tools

SAP ERP (SD)

CRM

Sales & Service Cloud

Cisco Finesse/Jabber

Job description

Job Details

Posting Details

• Posted on October 21, 2026

Locations

• Auburn, CA 95602, USA
• Hybrid
• Customer Service / Support
• Full-Time
• Requisition #: CUSTO003670

Description

Your Role:

The Customer Service Representative is responsible for accurately processing customer orders and answering customer inquiries for an extensive product portfolio of research and clinical consumables, as well as research instruments and services. This position requires coordination with customers, product managers, sales, finance, service and supply chain functions, locally (US) and globally (HQ), to ensure successful and timely delivery of Miltenyi products, equipment and services. Your dedication and commitment to excellence will make a real difference in the lives of patients suffering from cancer and degenerative diseases.

Essential Duties and Responsibilities:

• Communicate correspond and interact with customers through a variety of traditional and digital channels.
• Process customer orders for an extensive product portfolio containing research and clinical consumables, as well as research instrument equipment and services through the full order cycle from receipt to order entry into the ERP system through successful fulfilment, delivery and payment/invoicing.
• Manage and process transactions for medium complexity specialty order types and rotations as assigned (including inquiries, blanket contracts, time and material billing, scheduled orders, and quotes).
• Follow specific standard operating procedures (SOPs) and work instructions while conducting all business-related duties and transactions. Adheres to applicable ISO, PCI and regulatory compliance standards.
• Validate account information assigned aligns with the information on the customer PO; identify account discrepancies and address those for corrective action with the Data Management function.
• Apply critical thinking and judgment when reviewing and assessing acceptability, accuracy and completeness of purchase orders. Identifify, communicate and resolves discrepancies to ensure orders are submitted in compliance with established business policies.
• Perform research and apply strategies to identify / eliminate sources of discrepancy. Determine applicability of quotes, Discount Sales Agreements, and promotions.
• Request purchase order revisions or rejects acceptance of PO's when purchasing criteria or terminology on PO cannot be agreed to, or is not in compliance with established business policies, terms and conditions. Clearly communicates requirements, both verbally and in writing.
• Ensure order processing and fulfilment accuracy throughout the order to delivery / supply chain journey. Determine required changes and adjusts relevant key data fields within SAP based on a variety of factors, including business policies, system specifications & limitations, individual product classification, temperature requirements, fulfilling warehouse, and customers’ ability to receive product.
• Responsible for all aspects of open orders management. Continuously review open product lines / orders for changes in inventory availability from a variety of sources and identifies the appropriate fulfilment path.
• Coordinate with customers, product managers, sales, finance, and supply chain functions, locally (US) and globally (HQ), to ensure on time shipment of material.
• Actively monitor customer delivery schedules for on-time release of delivery notes and expedites or escalates orders when necessary.
• Utilize various digital systems, tools and technologies required to enable execution and completion of everyday tasks. Ensure all supportive documentation is stored and documented systematically.
• Capture, communicate and elevate product and general customer complaints to create awareness within impacted functions and enable traceability within established QMS systems for issue resolution.
• Other duties as assigned.

Requirements;

• High School Diploma required; Associate degreeor higher level of education preferred; Minimum of 4 years of Customer Service experience
• Minimum of 2 years of B2B Customer Service experience, preferably in the life sciences, medical device, or pharma industry.
• Minimum of 2 years Order Entry / Order Processing experience.

Knowledge:

• Intermediate to advanced experience working with SAP ERP (SD) and CRM, or other large-scale ERP/CRM tools.
• Experience with Sales & Service Cloud / Case Management platforms.
• Experience with digital telephony tools (i.e. Cisco Finesse/Jabber).

Skills:

• Meticulous attention to detail required
• Excellent and effective professional communication skills required, verbally and in writing (English)
• Strong people skills; Interpersonal and relationship building skills
• Strong focus to foster a great customer experience
• MS Office Suite (Teams, Excel, Word, Outlook, PPT) - Intermediate
• Minimum typing speed at 40 wpm with an accuracy of 95% or higher

Abilities:

• Effective and professional communication skills, verbal and written
• Work effectively in ambiguous and/or stressful situations
• Ability to multi-task and switch between various channels, including telephone, email, other
• Ability to handle a large volume of work with firm deadlines
• Effective time management, organization and problem-solving skills
• Ability to work independently and as part of a team
• Ability to operate within / navigate between a multitude of digital systems / sessions seamlessly
• Ability to remain calm, patient and courteous with customers at all times, including stressful situations

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in an office environment with little to no exposure to extreme hot or cold temperatures.50% onsite / 50% remote.

The hiring range for this position is expected to fall between $ 21.37 - $25.13/per hour , reflecting the range candidates can reasonably expect to be considered for at time of offer, based on factors such as experience, internal equity, and qualifications.

The salary of the finalist(s) selected for this role will be set based on a variety of considerations, including but not limited to internal equity, experience, education, specialization, skills, abilities, and training. The above range represents the Company’s good faith and reasonable estimate of possible compensation at the time of posting.

In addition to your salary, the Company offers a comprehensive benefits package, including health, vision, and dental insurance, as well as a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions may also be eligible for additional compensation such as bonuses or commissions.

Miltenyi Biotec North America is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Miltenyi Biotec, Inc. participates in E-Verify.

The Company will provide reasonable accommodations to candidates and employees, unless doing so would impose an undue hardship on the Company, in accordance with applicable law.

Are you ready to start revolutionizing biomedical research? When you joinMiltenyi Biotec,you join a family that is passionate about making a real impact - one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body’s own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.