Customer Service Representative

Insight Global; Virginia (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to respond to inquiries and complaints related to utility billing and municipal services. You will explain charges, review accounts, and assist with service orders and payments.

As part of a diverse, inclusive team, you will collaborate with other departments, maintain records, and support ad hoc tasks while delivering excellent customer experiences.

Qualifications

• 1-3 years of call center experience.
• Professional experience working in an office setting.
• Client facing personality; experience working in utilities.

Responsibilities

• Respond to customer inquiries and complaints related to utility billing and municipal services.
• Explain billing charges, rate schedules, and account details to customers.
• Review and research account records to determine the appropriate resolution.
• Process billing adjustments, refunds, and account corrections.
• Initiate and manage service orders.
• Handle payment issues including returned checks and rejected payments.
• Maintain accurate records and prepare routine reports/forms.
• Coordinate with other departments and assist with ad hoc tasks.

Skills

Call center experience

Office environment experience

Client-facing

Utilities experience

Job description

Job Description

The Customer Service Representative will be responsible for responding to customer inquiries and complaints related to utility billing and municipal services , explain billing charges, rate schedules, and account details to customers, review and research account records to determine the appropriate resolution, process billing adjustments , refunds, and account corrections, initiate and manage service orders, handle payment issues including returned checks and rejected payments, maintain accurate records and prepare routine reports/forms, and coordinate with other departments and assist with ad hoc tasks.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 1-3 years of call center experience
• Professional experience working in an office setting
• Client facing personality Experience working in utilities