Customer Service Representative - Bilingual (Spanish) - PART-TIME Weekends

Paylocity

Chattanooga, Northern (TN, KY)

Hybrid

USD 21,000 - 33,000

Part time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Paid Time Off

Life-Disability Insurance

Job summary

Transcard, a Chattanooga-based payments specialist, is seeking a positive customer service representative for a part-time, remote role in the United States. You will be the first point of contact, handling calls and emails and delivering a best-in-class support experience.

Responsibilities include resolving issues, updating profiles, coordinating with other teams, and maintaining customer loyalty while adhering to EST hours and security policies.

Qualifications

Customer service experience required or equivalent.
English and/or bilingual (English & Spanish).
Strong interpersonal and communication skills.
Analytical and problem-solving abilities.
Able to multitask and stay organized.
Capable of handling a high volume of calls and emails.
Able to share workload within a team.
Patient, attentive, and time-conscious.
Bachelor's degree preferred or equivalent experience.

Responsibilities

Be the first point of contact for customers and provide top-tier support.
Handle inbound calls and emails professionally and promptly.
Respond to inquiries and provide personalized service.
Update and maintain customer profiles with current status.
Coordinate with other departments to resolve issues.
Build loyalty by meeting customer expectations and solving problems.
File disputes in accordance with Regulation E and document interactions.
Maintain communication with Fraud and Operations teams as needed.

Skills

Customer service

Bilingual English/Spanish

Interpersonal skills

Analytical thinking

Multitasking

Time management

Call & email handling

Team collaboration

Education

Bachelor's degree or equivalent

Job description

Description

Who We Are:

Payments, Orchestrated.

Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing.

Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal.

Position Details:

This is a part-time, hourly position. Compensation will be based on the qualifications of applicant.

Location:

This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship.

Our corporate office is located in Chattanooga, TN.

Benefits:

Medical
Dental
Vision
401(k) Match!
Paid Time Off
Life-Disability Insurance
and more

Essential Duties and Responsibilities:

Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience.

Assumes responsibility for the effective and professional completion of call center representative functions.
Receives customer telephone questions and complaints in a professional manner.
Answers inbound calls in a timely manner.
Responds to customer inquiries.
Provides personalized customer service by responding to the needs of the customer.
Manages and updates customer profile with the status of each customer.
Coordinate with departments to achieve customer satisfaction.
Build customer loyalty by meeting customer expectations.
Evaluate problems of the customers and provide logical lasting solutions.
File disputes for customers in accordance with Regulation E.
Replies to all corresponding email.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
Keeps supervisor informed of significant problems.
Corresponds with Fraud Department of potential fraudulent activity.
Maintains effective working relations with the operations department.