Customer Service Representative - Bilingual (Spanish)

Connexus Resource Group; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k Savings Plan

Employee Advancement & Career Path

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay

Job summary

Connexus Resource Group is seeking a Spanish speaking Customer Service Representative to support customers via phone, email, and chat. Fluency in English and Spanish is required, with a customer-first mindset for a fast-paced call center.

You will resolve inquiries, document interactions across multiple systems, and build rapport with customers while maintaining accuracy, empathy, and professionalism. Growth opportunities and a collaborative team environment are offered.

Qualifications

• Fluent in English and Spanish, spoken and written.
• Experience in customer service and call centers preferred.
• Able to multitask across systems with accuracy.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats in English and Spanish.
• Resolve customer questions and concerns with a positive attitude.
• Document interactions in multiple systems accurately.
• Escalate issues when needed and follow up until resolution.
• Maintain professionalism in a fast-paced environment.

Skills

Bilingual English/Spanish

Customer service experience

Call center experience

Strong communication

Multitasking

Tools

CRM software

Multi-system navigation

Job description

Spanish Speaking Customer Service Representative - Call Center AgentWe are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally.Sound like you? We want to speak with you!About the RoleAs a Bilingual Customer Service Representative - Call Center Agent you will support customers through inbound and outbound calls while providing professional assistance in both English and Spanish. This role is ideal for individuals who are strong communicators, customer-focused, and comfortable working in a fast-paced call center environment.Agents are responsible for assisting customers with questions, resolving concerns, documenting interactions accurately, and delivering a positive customer experience on every interaction. Success in this role comes from strong communication skills, adaptability, attention to detail, and the ability to confidently multitask across multiple systems while maintaining professionalism and empathy.What You’ll DoAnswer inbound and outbound customer calls, emails, and live chats in both English and SpanishProfessionally assist customers with questions, concerns, and account-related inquiriesIdentify, escalate, and document priority issues when necessaryFollow up on complex customer interactions to ensure resolutionAccurately record customer interactions and account details across multiple systemsBuild rapport with customers through positive, solution-focused communicationMaintain professionalism and productivity in a fast-paced call center environmentCollaborate with leadership and team members to improve customer experience and overall performanceWhat We’re Looking ForFluent in both English and Spanish, verbal and writtenPrevious customer service experience requiredCall center experience preferredStrong communication and interpersonal skillsPositive, upbeat, and customer-focused personalitySelf-motivated with strong problem-solving abilitiesComfortable multitasking across multiple systems and platformsExcellent grammar, punctuation, and spelling skillsBasic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPMReliable attendance and professionalismAbility to adapt in a fast-paced, performance-driven environmentWhat We OfferHealth, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.401k Savings Plan: Secure your financial future with our competitive savings plan.Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!Monthly Drawings: Win exciting prizes like gift cards and electronics!Paid Time Off: Earn paid time off from day one—because you deserve a break!Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.DailyPay Partner: Access your earnings daily—because life doesn’t wait!We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.#CXINDjobsHiring Process Notification: Beware of fraudulent job postings and communications from individuals or entities falsely claiming to represent our company. These scams may include fake offer letters, onboarding documents, or “equipment provision” agreements that request payment, ask you to deposit a check, or instruct you to purchase equipment. These communications are not from Connexus Resource GroupThroughout our hiring process, we will never conduct interviews via Skype, Discord, or WeChat. Connexus Resource Group will never ask applicants or employees to send money, deposit checks, or credit card access as part of the hiring process. Any communication requesting that you deposit a check, pay to ship equipment, or receive funds to purchase equipment is fraudulent and should not be acted upon. To help protect yourself, please use caution during your job search.To contact our recruiting department directly or to report suspicious activity please call 801-692-7872 or email us at [e-mail] of Equal Opportunity and Accommodation for Applicants with DisabilitiesConnexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at [e-mail]. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.