Customer Service Representative

Apoyo Financiero Inc.; Salinas (CA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid holidays

Job summary

Apoyo Financiero Inc. in Salinas, CA is hiring bilingual candidates for a full-time, on-site role in collections and customer service.

Training is provided; no prior finance experience required, but strong communication and a customer-first approach are essential. You will handle daily outreach, renewals, lead management, and appointment scheduling while delivering clear, respectful guidance and building trust with clients.

Qualifications

• Minimum 1 year of customer service experience.
• Bilingual English/Spanish.
• Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm).
• Sales and collections experience preferred.
• High School diploma required; College preferred.

Responsibilities

• Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Execute renewal campaigns, manage leads, and schedule appointments with clients.
• Use active listening to identify client needs and deliver effective solutions.
• Support log control, maintain office order, and perform general administrative tasks.

Skills

Sales experience

Customer service

Bilingual English/Spanish

Phone presence

Typing speed 40 wpm

Data accuracy

Confidentiality

Education

High School diploma

College preferred

Job description

Job Details

• Location: SALINAS - SALINAS, CA 93905
• Salary Range: $19.00 - $20.00 Hourly

Descripción en Español

¿Tienes experiencia en ventas, servicio al cliente o call center? Conviértete en Experto en Crédito Financiero. Nosotros te entrenamos. Apoyo Financiero, Inc. está contratando talento bilingüe para nuestra sucursal de Salinas. Esta oportunidad es ideal para personas bilingües con experiencia en ventas, servicio al cliente, call center, cobranza, retail, cajero o atención directa al público. No requerimos experiencia previa en servicios financieros; ofrecemos capacitación completa en el ciclo de crédito, educación financiera y manejo responsable del historial crediticio del cliente. Buscamos personas que deseen convertirse en Especialistas en Crédito Financiero, ayudando a la comunidad a cubrir necesidades financieras, alcanzar metas y aprender decisiones financieras responsables.

Perfil ideal:

• Experiencia previa en ventas, atención al cliente, call center, cobranza, retail, cajero o atención al cliente.
• Bilingüe inglés/español.
• Gusto por trabajar con metas, seguimiento y servicio al cliente.
• Capacidad para explicar información de manera clara, profesional y respetuosa.
• Interés en ayudar a la comunidad a través de educación financiera y orientación responsable.
• Deseo de crecer dentro de una empresa estable.
• Capacitación y entrenamiento continuo.
• Oportunidades reales de crecimiento interno; el 98% de nuestro liderazgo ha crecido dentro de la empresa.

English Summary

Become a Financial Credit Expert. We will train you. Apoyo Financiero, Inc. is hiring bilingual talent for our Salinas branch. This opportunity is ideal for bilingual candidates with experience in sales, customer service, call center, collections, retail, cashier, or direct customer-facing roles. Previous financial services experience is not required; we provide complete training in the credit cycle, financial education, and responsible credit history management. We look for individuals who want to grow and become Financial Credit Specialists, helping the community meet financial needs, reach goals, and learn better financial decision-making.

Ideal Candidate:

• Previous experience in sales, customer service, call center, collections, retail, cashier, or customer-facing roles.
• Bilingual English/Spanish.
• Enjoys working with goals, follow-up, and customer service.
• Able to explain information clearly, professionally, and respectfully.
• Interested in helping the community through financial education and responsible guidance.
• Desire to grow within a stable company.
• Continuous training and development.
• Real internal growth opportunities; at Apoyo Financiero, 98% of our leadership has grown from within the company.

Key Responsibilities

• Collections Management: Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Campaigns and Prospecting: Execute renewal campaigns, manage leads, and schedule appointments with clients.
• Customer Service: Use active listening to identify client needs and deliver effective solutions.
• Administration and Operations: Support log control, maintain office order, and perform general administrative tasks.

General Requirements

• Sales and collections experience preferred.
• Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer concerns professionally.
• Strong phone presence; comfortable with high call volume.
• Bilingual (English/Spanish).
• Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
• Self‑motivated with a strong desire for professional growth.
• Open to ongoing coaching and committed to becoming an expert in consumer credit.
• High School diploma required; College preferred.
• Must maintain strict confidentiality of client information.

Compensation & Benefits

• Pay scale (good‑faith hourly range): $19.00 – $20.50 (range depends on location, education, and experience).
• Medical benefits.
• 401(k) Retirement plan.
• Paid holidays, vacation days, sick days, and bereavement (direct family).
• Training and leadership development.
• Inspiring career path with internal growth opportunities; 98% of leadership roles are filled internally.

Schedule / Position Details

• Non‑Exempt position.
• Full‑time / 40 hours per week.
• Typical schedule: Monday–Saturday, 9:30 a.m. – 6:30 p.m. (two days off per week, including Sundays). Schedule may vary based on business needs.
• All positions are on‑site; no remote/hybrid.

Pre‑Employment Screening, Work Authorization & ID Verification

Employment is contingent upon successful completion of job‑related pre‑employment screening(s), as applicable and permitted by law. Any screening involving criminal history (if applicable) is conducted only after a conditional offer of employment.

For identity verification, acceptable documents include a government‑issued photo ID (state ID, passport, or driver’s license). A driver’s license is not required for this position.

Apoyo Financiero participates in E‑Verify, operated by U.S. Citizenship and Immigration Services (USCIS), and uses it only in the time and manner permitted by law.

Reasonable Accommodation: Apoyo Financiero provides reasonable accommodations in accordance with applicable law.

Equal Opportunity Employer

We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by law.