Customer Service Representative - Bilingual (English/Spanish)

Apoyo Financiero Inc.; San Rafael (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) Retirement plan

Paid holidays and vacation

Job summary

Apoyo Financiero, Inc. is hiring bilingual customer service professionals for our San Rafael, CA branch. This on-site role emphasizes sales, service, and credit guidance to help the community.

We provide extensive training in the credit cycle and financial education. Expect a full-time schedule, competitive pay, medical benefits, a 401(k), and opportunities for internal growth within a stable, people-oriented company.

Qualifications

• Sales or customer service experience required.
• Bilingual English/Spanish.
• Strong communication and professionalism.
• Ability to work in a fast-paced environment and meet goals.

Responsibilities

• Collections Management: Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Campaigns and Prospecting: Execute renewal campaigns, manage leads, and schedule appointments with clients.
• Customer Service: Use active listening to identify client needs and deliver effective solutions.
• Administration and Operations: Support log control, maintain office order, and perform general administrative tasks.

Skills

Sales experience

Customer service

Call center experience

Bilingual English/Spanish

Education

High School diploma

Job description

Job DetailsLevel: EntryJob Location: SAN RAFAEL - SAN RAFAEL, CA 94901Position Type: Full TimeSalary Range: $19.00 - $20.00 HourlyJob Category: Customer Service¿Tienes experiencia en ventas, servicio al cliente o call center?

Conviértete en Experto en Crédito Financiero. Nosotros te entrenamos.

Apoyo Financiero, Inc. está contratando talento bilingüe para nuestra sucursal deSan Rafael. Esta oportunidad es ideal para personas bilingües con experiencia enventas, servicio al cliente, call center, cobranza, retail, cashier o atención directa al público. No requerimos experiencia previa en servicios financieros, ya que Apoyo Financiero ofrece capacitación completa en elciclo de crédito, educación financiera y manejo responsable del historial crediticio del cliente. En Apoyo Financiero buscamos personas que no solo quieran trabajar en ventas o servicio al cliente, sino que deseen convertirse enEspecialistas en Crédito Financiero. A través de tu trabajo, podrás ayudar a nuestra comunidad a cubrir una necesidad financiera, alcanzar una meta importante, cumplir un sueño y aprender a tomar mejores decisiones para cuidar su historial de crédito. Nuestro compromiso va más allá de ofrecer productos financieros: queremos acompañar, orientar y educar a nuestra comunidad con respeto, responsabilidad y empatía. En Apoyo Financiero te damos el entrenamiento para crecer en una carrera estable dentro del sector financiero.

Do you have experience in sales, customer service, or call center?

Become a Financial CreditExpert. We will train you.

Apoyo Financiero, Inc. is hiring bilingual talent for ourSan Rafael branch. This opportunity is ideal for bilingual candidates with experience insales, customer service, call center, collections, retail, cashier, or direct customer-facing roles. Previous financial services experience is not required. At Apoyo Financiero, we provide complete training in thecredit cycle, financial education, and responsible credit history management. We are looking for individuals who want to do more than sales or customer service. We are looking for people who want to grow and becomeFinancial Credit Specialists. Through your work, you will help our community cover financial needs, reach important goals, fulfill dreams, and learn how to make better financial decisions to protect and build their credit history. Our commitment goes beyond offering financial products. We are here to guide, educate, and support our community with respect, responsibility, and empathy. At Apoyo Financiero, we provide the training and continuous development you need to build a stable career in the financial services industry.

Perfil ideal

• Experiencia previa en ventas, customer service, call center, cobranza, retail, cashier o atención al cliente.
• Bilingüe inglés/español.
• Gusto por trabajar con metas, seguimiento y servicio al cliente.
• Capacidad para explicar información de manera clara, profesional y respetuosa.
• Interés en ayudar a la comunidad a través de educación financiera y orientación responsable.
• Deseo de crecer dentro de una empresa estable.
• Capacitación y entrenamiento continuo.
• Oportunidades reales de crecimiento interno; en Apoyo Financiero, el98% de nuestro liderazgo ha crecido dentro de la empresa

Ideal Candidate

• Previous experience in sales, customer service, call center, collections, retail, cashier, or customer-facing roles.
• Bilingual English/Spanish.
• Enjoys working with goals, follow-up, and customer service.
• Able to explain information clearly, professionally, and respectfully.
• Interested in helping the community through financial education and responsible guidance.
• Desire to grow within a stable company.
• Continuous training and development.
• Real internal growth opportunities; at Apoyo Financiero,98% of our leadership has grown from within the company.

THE OPPORTUNITY

We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we will provide the training needed for your professional growth in the lending industry. Our goals are achievable, and we’ll give you all of the training required to succeed. We work hard but have fun, so if you're resilient, a self-starter, and able to build rapport, we'd love to hear from you.

On-site role (not remote/hybrid).

KEY RESPONSIBILITIES

• Collections Management: Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Campaigns and Prospecting: Execute renewal campaigns, manage leads, and schedule appointments with clients.
• Customer Service: Use active listening to identify client needs and deliver effective solutions.
• Administration and Operations: Support log control, maintain office order, and perform general administrative tasks.

The ideal candidate demonstrates reliable attendance and punctuality consistent with scheduled shifts, a proactive attitude, and the ability to thrive in a fast-paced environment while adhering to company policies and fostering teamwork.

GENERAL REQUIREMENTS (Our ideal candidate)

• Sales and collections experience preferred.
• Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer concerns professionally.
• Strong phone presence; comfortable with high call volume.
• Bilingual (English/Spanish).
• Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
• Self-motivated with a strong desire for professional growth.
• Open to ongoing coaching and committed to becoming an expert in consumer credit.
• High School diploma required; College preferred.
• Must be able to maintain strict confidentiality of client information.

COMPENSATION & BENEFITS

• Pay scale (good-faith hourly range): $19.00 – $20.50 (range depends on location, education, and experience).
• Medical benefits.
• 401(k) Retirement plan.
• Paid holidays, vacation days, sick days, and bereavement (direct family).
• Training and leadership development.
• Inspiring career path with internal growth opportunities. 98% of our leadership roles are filled internally, reflecting our long-term investment in our team members

SCHEDULE / POSITION DETAILS

• Non-Exempt position
• Full-time / 40 hours per week
• Typical schedule: Monday–Saturday, 9:30 a.m. – 6:30 p.m. (two days off per week, including Sundays). Schedule may vary based on business needs.

Note: Apoyo Financiero does not offer remote/hybrid positions. All positions are on-site.

PRE-EMPLOYMENT SCREENING, WORK AUTHORIZATION & ID VERIFICATION

Employment is contingent upon successful completion of job-related pre-employment screening(s), as applicable and permitted by law. Any screening involving criminal history (if applicable) is conducted only after a conditional offer of employment.

For identity verification purposes, acceptable identity documents include a government-issued photo ID (e.g., state ID, passport, or driver’s license). A driver’s license is not required for this position.

Apoyo Financiero participates in E-Verify, operated by U.S. Citizenship and Immigration Services (USCIS), and uses it only in the time and manner permitted by law.

Reasonable Accommodation: Apoyo Financiero provides reasonable accommodations in accordance with applicable law.

EQUAL OPPORTUNITY EMPLOYER

We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by law.