Customer Service Representative - Bilingual

Oscar Health; Town of Texas (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

Oscar Health is seeking a Customer Service Representative to join their Service Operations team. This remote role involves handling customer interactions and back office tasks in a fast-paced environment. Ideal candidates will be bilingual in Spanish and possess a high school diploma or GED. The position offers a base pay of $19 per hour along with employee benefits and opportunities for professional growth.

Benefits

Employee benefits including medical, dental, and vision

Paid vacation accrual at a rate of 10 days per year

401(k) plan participation

Paid wellness time and reimbursements

Qualifications

• 1+ years of experience in a fast-paced, volume-based or customer service-oriented environment.
• In-depth knowledge of general insurance and/or health insurance is a plus.

Responsibilities

• Develop a comprehensive understanding of processes and procedures.
• Interact daily with members and stakeholders through multiple channels.
• Manage an assigned caseload while maintaining service delivery and quality.

Skills

Bilingual in Spanish

Strong quantitative skills

Analytical skills

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Hi, we're Oscar. We're hiring a Customer Service Representative to join our Service Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is a volume-driven customer service and production based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks in accordance with standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location :

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a remote / work-from-home role. You must reside in one of the following states : Arizona, Texas, Georgia, or Florida. Note, this list of states is subject to change. #LI-Remote

Pay Transparency :

The base pay for this role is : $19 / hour . You are also eligible for employee benefits, monthly vacation accrual at a rate of 10 days per year.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Interact daily with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with internal and external stakeholders.
• Support the leadership team by identifying issues through established escalation pathways
• Be accountable for monitoring and tracking the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Be an active participant in process improvement initiatives
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• Must be bilingual in Spanish
• High school diploma or GED
• 1+ years of experience in a fast-paced, volume-based or customer service-oriented environment

Bonus Points

• Strong quantitative or analytical skills focused on proactively identifying or solving problems
• In-depth knowledge of general insurance and / or health insurance
• Experience manipulating and entering accurate data in a production driven environment
• Advanced Google Suite or Microsoft Office capabilities or willingness to learn
• Ability to influence peers and contribute to driving change

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care an experience made whole by our unique backgrounds and perspectives.

Pay Transparency : Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including : medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

California Residents : For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our .

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