Customer Service Representative (Bilingual)

Datawize Technologies Inc; Hamilton Township (NJ); On-site; USD 23,000 - 30,000; Part time

Job summary

Datawize Technologies Inc. is seeking a contract-based Customer Service representative to handle Medicaid hotline calls in a bilingual capacity on a daytime schedule.

The role requires direct interaction with clients at the Hamilton, NJ site and regular referrals to related Medicaid units. Responsibilities include verifying eligibility, staying current with Medicaid policies, and delivering accurate information while maintaining quality customer service standards.

Qualifications

• Call Center Experience
• Customer Service Experience
• Basic Computer Knowledge
• Phone Skills

Responsibilities

• Handle incoming Medicaid Hotline calls. Must be bilingual.
• Making referrals to other Medicaid units
• Looking up Medicaid clients eligibility
• Keep updated on changes to Medicaid policies and guidelines

Skills

Call Center Experience

Customer Service Experience

Basic Computer Knowledge

Phone Skills

Job description

Job Category

Customer Service

Overview

Description

work timing: 9:00 AM - 5:00 PM

lunch period: 12:00 PM - 1:00 PM (Unpaid)

Suite 170 Hamilton, NJ 08619

Pay rate: 17-20/hr

• Handle incoming Medicaid Hotline calls. Must be bilingual.
• Making referrals to other Medicaid units
• Looking up Medicaid clients eligibility
• Keep updated on changes to Medicaid policies and guidelines
• Knowledge, skills, education, and/or experience:
• Call Center Experience
• Customer Service Experience
• Basic Computer Knowledge
• Phone Skills

Job Types: Contract, Temporary

Salary: $17.00 - $22.00 per hour

• 4 years

Shift

• Day shift

Weekly day range

• Monday to Friday

Work setting

• In-person

Ability to commute/relocate

• Township of Hamilton, NJ 08619: Reliably commute or planning to relocate before starting work (Required)

Experience

• Spanish: 2 years (Required)
• Customer Service representative: 4 years (Required)

Township of Hamilton, New Jersey, United States