Customer Service Representative BDC - Mercedes- Benz Sales

Rallye Motor Company; New York (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company paid life insurance

Voluntary short/long term disability

Voluntary benefits (Aflac, LegalShield

Paid time off

Paid holidays

401K plan

Employee Assistance Program

Job summary

The Rallye Motor Company in Long Island is seeking an immediate career opportunity in our Mercedes Sales Business Development Center (BDC). If you excel in customer relations and follow-up, you will fit our growth-oriented team and have clear opportunities for advancement.

Responsibilities include managing incoming/outgoing phone and internet sales leads, setting and confirming appointments, maintaining a customer database, and collaborating with Sales Representatives.

Qualifications

• Experience in phone sales or customer service.
• Excellent phone presence and ability to handle high call volume.
• Outstanding verbal and written communication.
• Outgoing, patient personality with strong customer relations.
• Weekend availability required.

Responsibilities

• Manage all incoming/outgoing phone and internet sales leads.
• Set, confirm, and follow up with customer appointments.
• Maintain an ongoing customer database to capture repeat business.
• Work closely with Sales Representatives to ensure timely assistance.
• Utilize CRM tracking system daily.
• Follow up with leads not ready to book or no-show.
• Stay informed about products, features, and benefits to customers.

Skills

Phone sales

Customer service

Verbal/Written comms

Organized

Team player

Appearance

Weekend availability

Tools

CRM system

Job description

The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our Mercedes Sales Business Development Center (BDC)! If you are someone with outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage to you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base, and wants be a part of an outstanding team.

Responsibilities for this position include, but are not limited to:

• Responsible for managing all incoming/outgoing phone and internet sales leads.
• Setting, confirming, and following up with customer appointments.
• Maintain an ongoing customer database to capture repeat business.
• Work closely with Sales Representatives to ensure sales clients are assisted in a timely fashion.
• Utilize CRM tracking system daily.
• Follow up with leads that are not ready to make an appointment or no-show.
• Stays informed about new products, features, accessories, etc., and their benefits to customers.

The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!

PAY RANGE: $60,000 - $100,000 Annually (Range consists of hourly plus commission)

• Must have experience working in phone sales or customer service. Preferably in a call center environment. Prior BDC experience with an automotive dealership is desired.
• Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls.
• Excellent verbal/written communication and organization skills.
• Outgoing and patient personality with outstanding customer relations ability.
• Organized, multi-tasker, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Professional personal appearance.
• Must be available to work weekends.

• Great benefits package including medical, dental and vision coverage for employee & family!
• Company paid life insurance and optional additional coverage.
• Voluntary short term and long term disability available.
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan.
• Employee Assistance Program.