Customer Service Representative

Rallye Motor Company; Village of Roslyn (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life insurance

Disability coverage

Aflac

LegalShield

Paid time off

Paid holidays

401K

Employee assistance program

Job summary

Rallye Motor Company in Roslyn, NY seeks a results-driven Mercedes Sales BDC representative. You will manage incoming/outgoing phone and internet sales leads, set and confirm appointments, and maintain a CRM with ongoing follow-up to convert opportunities.

The role rewards strong customer relations, daily CRM use, teamwork with Sales Representatives, and weekend availability. Competitive pay includes base salary with commission, comprehensive benefits, and opportunities for advancement.

Qualifications

• Experience in phone sales or customer service; automotive BDC preferred.
• Excellent phone presence and ability to handle high volume calls.
• Strong verbal and written communication and organization.
• Outgoing, patient, and team-oriented.
• Must be available to work weekends.
• Professional appearance and reliability.

Responsibilities

• Manage all incoming/outgoing phone and internet sales leads.
• Set, confirm, and follow up with customer appointments.
• Maintain an ongoing customer database for repeat business.
• Work with Sales Representatives to assist clients promptly.
• Utilize CRM tracking system daily.
• Follow up with leads not ready to book or no-shows.
• Stay informed about products, features, and benefits to customers.

Skills

Customer service

Phone sales

CRM

Lead follow-up

Appointment setting

Verbal/written communication

Tools

CRM software

Job description

The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our Mercedes Sales Business Development Center (BDC)! If you are someone with outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage to you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base, and wants be a part of an outstanding team. Responsibilities for this position include, but are not limited to:

• Responsible for managing all incoming/outgoing phone and internet sales leads.
• Setting, confirming, and following up with customer appointments.
• Maintain an ongoing customer database to capture repeat business.
• Work closely with Sales Representatives to ensure sales clients are assisted in a timely fashion.
• Utilize CRM tracking system daily.
• Follow up with leads that are not ready to make an appointment or no-show.
• Stays informed about new products, features, accessories, etc., and their benefits to customers.

The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!

PAY RANGE: $60,000 - $100,000 Annually (Range consists of hourly plus commission)

Requirements

• Must have experience working in phone sales or customer service. Preferably in a call center environment. Prior BDC experience with an automotive dealership is desired.
• Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls.
• Excellent verbal/written communication and organization skills.
• Outgoing and patient personality with outstanding customer relations ability.
• Organized, multi-tasker, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Professional personal appearance.
• Must be available to work weekends.

Benefits

• Great benefits package including medical, dental and vision coverage for employee & family!
• Company paid life insurance and optional additional coverage.
• Voluntary short term and long term disability available.
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan.
• Employee Assistance Program.