Customer Service Representative – B2B Experience – HVAC a Plus!

Software Placement Group, SPG; Fort Lauderdale (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Software Placement Group (SPG) is seeking a Customer Service Representative in Fort Lauderdale, FL to act as the main liaison across service, dispatch, and sales teams. You will manage high-volume calls, coordinate technician dispatch, and ensure accurate invoicing and documentation for smooth daily operations.

The role emphasizes teamwork, strong communication, and attention to detail in a fast-paced environment. Join a well-established company with a modern office and a strong culture.

Qualifications

• Ability to work in a team-oriented atmosphere.
• Ability to handle a fast-paced environment.
• Exceptional customer service skills, including the ability to handle a heavy volume of calls.
• Strong time-management and attention to detail.
• Proficiency with Microsoft Suite and ERP systems.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for customers, technicians, sales representatives, and service managers.
• Answer multi-line phones and manage a heavy volume of calls in a pleasant, professional manner.
• Coordinate scheduling and dispatch service technicians to customer locations for service calls, maintenance, and critical environment work.
• Provide technicians with all necessary job-related information and documentation.
• Review open work orders and assist with managing the dispatch board.
• Maintain accurate databases and foster strong customer relationships.
• Assist in verifying the accuracy of invoices and work closely with billing to ensure correct customer invoicing.
• Confirm technicians' daily time and ensure service tickets and log sheets are properly attached to work orders.
• Communicate status updates with management, sales, purchasing, customers, and dispatchers.
• Ensure warranty work is submitted to vendors within appropriate timeframes.
• Develop and deploy new critical environment, maintenance, and dispatch projects alongside service project managers.
• Exercise discretion and independent judgment in planning, scheduling, and coordinating operational resources and labor hours.
• Meet with purchasing and service managers as needed to ensure work schedules are met on time.
• Build cross-functional relationships across critical environments, maintenance, service, sales, and purchasing functions.
• Maintain a professional demeanor with both customers and coworkers.
• Perform other related duties as required.

Skills

Customer service

Phone handling

Time management

Written communication

Teamwork

Tools

Microsoft Office

ERP systems

Job description

Location: Fort Lauderdale, FL | Schedule: Full-time, on-site

Overview

Our client is a well-established, sizable company backed by a large national parent organization, known for a strong workplace culture and a newly renovated, modern office environment. They are seeking a Customer Service Representative to serve as a key point of contact across their service, dispatch, and sales departments, playing an important role in ensuring smooth day-to-day operations and excellent customer experiences.

What you'll do

• Serve as the primary point of contact for customers, technicians, sales representatives, and service managers
• Answer multi-line phones and manage a heavy volume of calls in a pleasant, professional manner
• Coordinate scheduling and dispatch service technicians to customer locations for service calls, maintenance, and critical environment work
• Provide technicians with all necessary job‑related information and documentation
• Review open work orders and assist with managing the dispatch board
• Maintain accurate databases and foster strong customer relationships
• Assist in verifying the accuracy of invoices and work closely with billing to ensure correct customer invoicing
• Confirm technicians' daily time and ensure service tickets and log sheets are properly attached to work orders
• Communicate status updates with management, sales, purchasing, customers, and dispatchers
• Ensure warranty work is submitted to vendors within appropriate timeframes
• Develop and deploy new critical environment, maintenance, and dispatch projects alongside service project managers
• Exercise discretion and independent judgment in planning, scheduling, and coordinating operational resources and labor hours
• Meet with purchasing and service managers as needed to ensure work schedules are met on time
• Build cross‑functional relationships across critical environments, maintenance, service, sales, and purchasing functions
• Maintain a professional demeanor with both customers and coworkers
• Perform other related duties as required

Required qualifications

• Ability to work in a team‑oriented atmosphere
• Ability to handle a fast‑paced environment
• Exceptional customer service skills, including the ability to handle a heavy volume of calls
• Strong time‑management and attention to detail
• Proficiency with Microsoft Suite and ERP systems
• Strong verbal and written communication skills

Why this role

This is an opportunity to join a company with one of the strongest workplace cultures in the region, working in a brand‑new, modern office as part of a collaborative, cross‑functional team.