Customer Service Representative – AT&T Authorized Partner

Tunnel Vision Marketing; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role is perfect for someone who enjoys helping others and solving problems. You will engage with customers to understand their needs, provide tailored solutions, and assist with billing inquiries and service troubleshooting. The company promotes a supportive environment, offering career growth opportunities and ongoing training. If you are a great communicator who thrives under pressure and is eager to learn new technologies, this position is an excellent opportunity to make a real impact in customer service.

Benefits

Competitive pay + bonuses

Career growth opportunities

Supportive team environment

Exclusive employee discounts

Recognition programs

Company events

Qualifications

• Great communication skills are essential for engaging with customers.
• Problem-solving abilities are crucial in a fast-paced environment.

Responsibilities

• Engage with customers to provide tailored solutions and assist with inquiries.
• Educate customers on products and resolve concerns efficiently.

Skills

Customer Communication

Problem Solving

Patience

Technical Learning

Job description

Do you enjoy helping people, solving problems, and making an impact? Join our team as a Customer Service Representative and be the friendly person that ensures our customers get the best AT&T experience. Whether it’s troubleshooting a technical issue or guiding a customer to the perfect wireless plan, you make the difference!

What You’ll Do:

• Engage with customers to understand their needs and provide tailored solutions
• Assist with billing inquiries, plan upgrades, and service troubleshooting
• Educate customers on AT&T products, promotions, and special offers
• Resolve concerns quickly and efficiently while delivering top-notch service
• Maintain detailed and accurate customer records

Requirements:

• A great communicator who enjoys talking to people
• A problem-solver who thrives in a fast-paced environment
• Someone who stays patient and positive, even under pressure
• Comfortable learning new technology and explaining it to others
• Available for full-time work, including some weekends

Perks & Benefits:

• Competitive pay + bonuses for high performers
• Career growth opportunities – We love promoting from within!
• Supportive team environment with ongoing training
• Exclusive employee discounts on AT&T services
• Recognition programs, company events, and more!

Join us and become part of a team that values your talent and dedication. Apply today!