Customer Service Representative- Arizona

Velocitii; Arizona City (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service Representative, offering competitive pay and a supportive work environment. This role involves helping customers with inquiries about auto insurance in a high-volume call center, providing essential services, and meeting productivity metrics. Enjoy the flexibility of remote work with comprehensive benefits starting from day one.

Benefits

Performance-based annual bonuses

Paid training with salary increases

Healthcare coverage and 401(k) benefits

Paid time off and sick time

Volunteer Time Off

Company provided equipment

Flexible scheduling

Qualifications

• Minimum 6 months of inbound customer service experience in a call center environment.
• Ability to navigate multiple computer systems and applications efficiently.
• Strong communication skills—both verbal and written.

Responsibilities

• Deliver exceptional services and support to customers.
• Address inquiries and resolve concerns efficiently.
• Participate in coaching sessions and team meetings.

Skills

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or GED

Tools

Five9 software

Job description

Customer Service Representative- Arizona

Join to apply for the Customer Service Representative- Arizona role at Velocitii

Customer Service Representative- Arizona

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Join to apply for the Customer Service Representative- Arizona role at Velocitii

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This range is provided by Velocitii. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

Do you reside in Arizona? Join one of the nation’s Top Workplaces!

Velocitii is known for our supportive, inclusive, and employee-centric work environment. If you enjoy helping others and making a positive impact, you have come to the right place! We are looking for REMOTE Customer Service Representatives to join our team! For more information on Velocitii , please visit our website here.

WHAT’S IN IT FOR YOU- THE PERKS!

Compensation & Incentives

• Competitive staring pay between $14.50-16/hour, with paid training.
• Enjoy a pay increase upon successful completion of training, followed by an additional increase after 90 days of demonstrated proficiency.
• Performance-based annual bonuses and merit increases are also available.
  
  

Comprehensive Benefits Package

• Begin receiving healthcare coverage, life insurance, and 401(k) starting the first of the month following your hire date.
• Sick time begins accruing, starting the first day of employment.
• After 90 days, you’ll also accrue paid time off (PTO) and enjoy paid holidays, including your birthday!
• Take advantage of Volunteer Time Off—get paid to give back to your community.
  
  

Company Provided Equipment

• We’ll supply all the equipment you need to be successful in your role.
  
  

REMOTE WORK ENVIRONMENT

• Work from the comfort of your home and eliminate the cost and time of commuting.
  
  

INCLUSIVE & SUPPORTIVE CULTURE

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
  
  

PROFESSIONAL DEVELOPMENT

• Whether you're looking to grow within your current role or explore advancement opportunities, we provide training, coaching, and mentorship to support your career journey.
  
  

FLEXIBLE SCHEDULING

• Our client operates Monday through Sunday, with shift start times between 8:00 AM and 11:30 AM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on the client's needs.
  
  

a Day In The Life

In this high-volume call center role, representatives serve as the frontline of customer interaction, delivering exceptional services and support to members with classic auto insurance policies. Key responsibilities include addressing inquiries, resolving concerns, and promoting membership benefits. Representatives are expected to efficiently navigate multiple computer systems- including virtual desktops and dual monitors—while maintaining performance metrics such as customer satisfaction and call quality scores.

Key Responsibilities Include

• Communicating clearly and empathetically with customers to ensure satisfaction .
• Using internal tools and systems efficiently during live calls .
• Meeting productivity and quality assurance standards set by the training department.
• Participating in coaching sessions and team meetings for ongoing development.
• Handling additional administrative or customer support tasks as assigned.
  
  

This role requires a combination of technical navigation, product knowledge, and interpersonal communication to ensure a seamless and positive customer experience.

Required Qualifications

WHAT WE’RE LOOKING FOR—IDEAL CANDIDATE PROFILE

• A minimum of 6 consecutive months of inbound customer service experience in a call center environment is required.
• Strong communication skills—both verbal and written.
• Strong organizational skills.
• Problem-solving and decision-making abilities.
• Ability to navigate multiple computer systems and applications efficiently.
• Experience working in a virtual desktop environment.
• A distraction-free remote workspace suitable for full-time work.
• High school diploma or GED.
  
  

Preferred Qualifications

• Sales experience, with willingness to advise and sell membership benefit products.
• Knowledge of or interest in automobiles and/or auto insurance.
• Familiarty with Five9 software.
• Associate degree or higher.
  
  

Additional Expectations

• Ability to participate in virtual interviews using a computer with a functioning camera.
• Comfortable working in a diverse, inclusive, and team-centric culture.
• Must embody conviviality—a passion for bringing people together and creating meaningful moments.
• Willingness to complete all pre-employment requirements, including:
• Internet speed test
• Background and drug screening
  

If you have the qualifications we are seeking, please apply today! We are eager to hear from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

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