Customer Service Representative (Administration - Front Desk) - part-time

Chesterfield County, VA; Chesterfield Court House (VA); On-site; USD 34,000 - 46,000; Full time

Job summary

Mental Health Support Services in Chesterfield County seeks a compassionate Customer Service Representative to be the first contact for individuals served. The role includes greeting customers, answering calls, data entry, scheduling appointments, and basic office tasks using an electronic health record system.

Requirements include a high school diploma or GED, 1 year of customer service experience (5+ years in a medical setting preferred), and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience required; 5+ years in a medical setting preferred.
• Experience entering information in databases preferred.
• Experience with centralized scheduling preferred.

Responsibilities

• Greet and assist customers in a medical setting.
• Answer multi-line phone systems and handle inquiries.
• Receive payments and review accounts.
• Perform general office tasks including data entry, filing, and copying.
• Enter information into databases and schedule appointments using an EHR system.
• Perform other duties as required.

Skills

Customer service

Data entry

Effective communication

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Electronic health record system

Job description

Who We Are: Mental Health Support Services (MHSS) is the provider of mental health, developmental disabilities, and substance use disorder services for children and adults in Chesterfield County. Are you a customer service professional that anticipates needs and takes proactive steps? Great! We are currently seeking a compassionate Customer Service Representative to serve as the first point of contact for the individuals that receive our services.

Minimum Qualifications:

High school diploma or GED; one year of customer service experience; or an equivalent combination of training and experience. Five or more years of customer service experience in a medical or related setting preferred; experience with centralized scheduling preferred. Experience entering information in databases preferred.

Required Knowledge, Skills, and Abilities:

Working knowledge of the principles and practices of customer service; of standard office practices and procedures. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages; to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Proficiency in Microsoft Office preferred. Ability to use an electronic health record system preferred.

Additional Requirements:

Pre-employment drug testing, FBI criminal background check, and education/degree verification required.

Duties include but are not limited to the following:

• Greets and assists customers in a medical setting;
• Answers multi-phone lines;
• Receives payments and reviews accounts;
• Performs general office support tasks (e.g. data entry, filing, copying); creates and updates Excel spreadsheets;
• Enters/keys information into databases;
• Schedules appointments using an electronic health record system; and
• Performs other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications and experience.

Tuesday - Thursday; 8:30 a.m. - 5:0 p.m.; rotating hours every other week; 10:30 a.m. - 7:00 p.m.

Mental Health Support Services