Customer Service Representative (Administration - Front Desk) - part-time

Chesterfield County; Chesterfield Court House (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Chesterfield County is seeking a compassionate Customer Service Representative to be the first point of contact for individuals receiving mental health, developmental disabilities, and substance use disorder services. The role emphasizes proactive customer service in a medical setting and requires strong data entry and scheduling skills.

Qualifications include a high school diploma or GED with experience in customer service; five or more years in a medical setting is preferred, along with

Qualifications

• Minimum: High school diploma or GED; one year of customer service experience; equivalent combination of training and experience.
• Five+ years of customer service experience in a medical or related setting preferred; centralized scheduling experience preferred.

Responsibilities

• Greets and assists customers in a medical setting.
• Answers multi-phone lines.
• Receives payments and reviews accounts.
• Creates and updates Excel spreadsheets; performs general office support (data entry, filing, copying).
• Enters/keys information into databases.
• Schedules appointments using an electronic health record system.
• Performs other work as required.

Skills

Customer service

Microsoft Office

Electronic Health Record

Education

High school diploma or GED

Tools

Excel

Electronic Health Record System

Job description

Who We Are: Mental Health Support Services (MHSS) is the provider of mental health, developmental disabilities, and substance use disorder services for children and adults in Chesterfield County. Are you a customer service professional that anticipates needs and takes proactive steps? Great! We are currently seeking a compassionate Customer Service Representative to serve as the first point of contact for the individuals that receive our services.

Minimum Qualifications:

High school diploma or GED; one year of customer service experience; or an equivalent combination of training and experience. Five or more years of customer service experience in a medical or related setting preferred; experience with centralized scheduling preferred. Experience entering information in databases preferred.

Required Knowledge, Skills, and Abilities:

Working knowledge of the principles and practices of customer service; of standard office practices and procedures. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages; to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Proficiency in Microsoft Office preferred. Ability to use an electronic health record system preferred.

Additional Requirements:

Pre-employment drug testing, FBI criminal background check, and education/degree verification required.

Duties include but are not limited to the following:

• Greets and assists customers in a medical setting;
• Answers multi-phone lines;
• Receives payments and reviews accounts;
• Performs general office support tasks (e.g. data entry, filing, copying); creates and updates Excel spreadsheets;
• Enters/keys information into databases;
• Schedules appointments using an electronic health record system; and
• Performs other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications and experience.

Tuesday - Thursday; 8:30 a.m. - 5:0 p.m.; rotating hours every other week; 10:30 a.m. - 7:00 p.m.

Mental Health Support Services