Customer Service Representative

LifePath Systems; Plano (TX); On-site; USD 20,664 - 26,174; Part time

Job summary

LifePath Systems in Plano, TX is seeking a part-time Behavioral Health Customer Service role to support individuals, families, and clinical teams in a fast-paced, trauma-informed environment. You will handle scheduling, billing tasks, and front-desk duties with a strong focus on accuracy and person-centered care.

The role requires independent judgment, professional conduct, and the ability to work with diverse partners.

Qualifications

• High school diploma or GED required.
• 3 years’ experience in a medical office, agency, or hospital with scheduling, insurance verification, billing and collections preferred.
• Bilingual preferred.
• Knowledgeable in Medicaid, Medicare, and Private Insurance billing practices.

Responsibilities

• Check in individuals as they arrive for appointments and schedule/reschedule appointments.
• Collect payments for services.
• Answer and screen phone calls, take messages, provide information and transfer to the appropriate person/department.
• Update information in medical records and scan documents.
• Mail letters and perform other general office duties as needed.
• Support Behavioral Health teams to meet the needs of individuals served.
• Cross-train to work in multiple settings and transition between tasks smoothly.

Skills

Customer service

Scheduling

Insurance verification

Billing and collections

Microsoft Word

Excel

Bilingual

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

This role is a key team player position reporting directly to the Behavioral Health Customer Service Supervisor in a constantly changing, busy environment that requires accuracy, attention to details, initiative and a proactive approach to duties and responsibilities while working with the individuals in services, clinical team, and coworkers. The qualified applicant must demonstrate a positive attitude, considerable latitude for independent judgment, professional ethics, appearance, and conduct. All interactions with individuals in services and other LifePath staff are conducted in a person-centered, trauma informed way.

Primary duties include providing quality customer service by checking in individuals as they arrive for appointments; scheduling and rescheduling appointments; collecting payment for services; answering and screening phone calls, taking messages, providing information and transferring to the appropriate person/department; working closely with community partners to ensure all calls are answered promptly and triaged correctly; updating information in medical record; scanning documents into medical record; mailing letters; other general office duties as needed; and other duties as assigned to fit the needs of the programs and individuals served. This position will support all Behavioral Health teams to ensure the needs of individuals are met. This position will be cross trained in working in multiple settings throughout the clinic and must be flexible in ability to transition between work assignments smoothly.

Hiring For Shift

• TUES & THURS 8AM-5PM (part-time)

Qualifications

• High School Diploma or General Education Degree (GED)
• 3 years’ experience working in a medical office, agency, or hospital with knowledge of scheduling, insurance verification, billing and collections preferred.
• Bilingual preferred
• Knowledge and experience in performing office duties.
• Must be knowledgeable in computer programs such as Microsoft Word and Excel.
• Must be professional and knowledgeable of customer service skills.
• Must be Knowledgeable of Medicaid, Medicare, and Private Insurance billing Practices.