Infrastructure & Technology System Services Representative - Dedicated 3rd Shift - Austin, Texa[...]

Avature; Austin (TX); Remote; USD 36,000 - 54,000; Full time

Job summary

An established industry player is seeking a dedicated System Services Representative for the 3rd shift in Austin, Texas. In this pivotal role, you will act as the primary technical interface for clients, ensuring exceptional support and operational services. Your responsibilities will include coordinating hardware and software support, advising on preventive maintenance, and addressing client needs efficiently. This dynamic position offers the opportunity to contribute to the smooth functioning of systems and infrastructure in a collaborative environment. If you are a problem-solver with strong communication skills, this is the perfect opportunity to advance your career in a supportive and innovative atmosphere.

Benefits

Paid Holidays

Paid Sick Time

Employee Stock Purchase Plan

Paid Family Medical Leave

Disability Benefits

Qualifications

• Experience in coordinating hardware/software support for clients.
• Effective communication and problem-solving skills are essential.

Responsibilities

• Drive customer satisfaction through exceptional technical support.
• Coordinate hardware and software support to meet client needs.

Skills

Technical Support

Problem-Solving

Communication Skills

Teamwork

Adaptability

Education

High School Diploma/GED

Technical Diploma

Tools

IBM Systems

Multi-Vendor Systems

Job description

As a System Services Representative at IBM, you will serve as the primary technical interface to clients, coordinating hardware and software support while delivering operational services. This role is crucial in ensuring customer satisfaction through exceptional technical support. You will advise clients on preventive maintenance, configuration, operation, and environmental factors that can significantly impact product performance and the overall IT operation of the client. Your responsibilities will include addressing client needs efficiently and effectively, ensuring seamless operational services, and contributing to the smooth functioning of systems and infrastructure.

Your role and responsibilities:

1. Drive customer satisfaction by providing exceptional technical support.
2. Serve as the primary technical interface, coordinating hardware and software support to meet client requirements.
3. Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.

IBM seeks to hire a dedicated Citigroup x86 System Services Representative for 3rd shift (each shift is 12 hours 7PM-7AM on a weekly rotation).

Required education:

High School Diploma/GED

Preferred education:

Technical Diploma

Required technical and professional expertise:

1. Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.
2. Experienced in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.
3. Effective communication skills and extremely reliable.
4. Strong problem-solving abilities and timely with all administrative tasks.
5. Teamwork and adaptability.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location.

Job Title: System Services Representative - Dedicated 3rd Shift - Austin, Texas

Date posted: 28-Mar-2025

Job ID: 22849

City / Township / Village: Austin

State / Province: Texas

Country: United States

Work arrangement: Remote

Area of work: Infrastructure & Technology

Employment type: Supplemental 1 (Fixed Term - Short)

Contract type: Fixed Term - Short Term

Projected Minimum Salary per year: 36,000.00

Projected Maximum Salary per year: 54,000.00

Position type: Entry Level

Up to 80% or 4 days a week (home on weekends - based on project requirements)

Company: (0147) International Business Machines Corporation

Shift: General (daytime)