Customer Service Representative ($20/hr)

U-Haul International, Inc.; Paterson (NJ); On-site; USD 21,931 - 24,796; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & prescription plans

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

A leading moving and storage company in Paterson, NJ is seeking a Customer Service Representative to assist customers with U-Haul products. Responsibilities include managing rentals, answering customer inquiries, and preparing invoices. The ideal candidate will have a valid driver's license, a high school diploma, and the ability to lift at least 50 lbs. U-Haul offers various benefits such as health insurance and a 401(k) plan.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• Must be able to lift equipment weighing a minimum of 50 lbs.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Drive a forklift for equipment transport.
• Prepare rental invoices and accept returns.

Skills

Customer service skills

Ability to operate a smartphone-based system

Ability to drive a forklift

Education

High school diploma or equivalent

Tools

Smartphone-based U-Scan technology

Forklift

Job description

Customer Service Representative ($20/hr)

Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service and to ensure that customers get all the help they need on their journeys while inspecting and maintaining equipment.

Pay Range: $15.92 – $18 hourly

U‑Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications:

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.