Customer Service Representative (1818)

Avfuel Corp; Ogden (UT); On-site; USD 23,000 - 26,000; Part time

Job summary

Avflight Ogden Corporation in Ogden, UT 84405 is seeking a part-time Customer Service Representative. You will be the first point of contact for customers arriving at our facility, assisting crew members and passengers with services and information.

The role requires strong communication, the ability to multitask, and comfort with a multi-line phone system; a background check and valid driver’s license may be required. Second shift availability is preferred.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience is a plus.
• Ability to learn multi-line phone system, email, filing, faxing; Microsoft products familiarity.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Phone system

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: Avflight Ogden Corporation - Ogden, UT 84405

Position Type: Part Time

Education Level: High School/GED Equivalent

Salary Range: $17.00 - $19.00 Hourly

Job Shift: Second Shift

General Purpose of Job

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA