Customer Service Representative

AVFLIGHT CORPORATION; Ogden (UT); On-site; USD 22,000 - 26,000; Part time

Job summary

AVFLIGHT CORPORATION in Ogden, UT is seeking a Part Time Customer Service Representative. You will be the first contact for our customers arriving at the Avflight facility, providing professional service and solutions for flight departments and high-profile clients.

Responsibilities include assisting with fuel, hangar space, catering, hotel accommodations and ground transportation, processing sales, and balancing daily records. Must be 18+, HS diploma, and able to pass background checks.

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience is a plus.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Education

High School Diploma or GED

Tools

Phone system

Email

Microsoft Office

Job description

Job Details

Job Location: Avflight Ogden Corporation - Ogden, UT 84405

Position Type: Part Time

Education Level: High School/GED Equivalent

Salary Range: $17.00 - $19.00 Hourly

Job Shift: Second Shift

General Purpose of Job

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA