Customer Service Representative

VELOCITY; City of Albany (NY); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Health/dental insurance

Matching 401k

Vacation/sick/personal time

Paid holidays

Job summary

VELOCITY is seeking an entry-level Customer Service Representative in Albany, NY. This full-time position entails handling customer inquiries, resolving issues, and ensuring satisfaction. Ideal candidates possess strong communication skills and a high school diploma, with a focus on creating positive customer interactions. The company offers competitive pay, health benefits, and a supportive work environment.

Qualifications

• Customer service skills required.
• Ability to multitask and problem-solve efficiently.
• Experience in a customer-facing role appreciated.

Responsibilities

• Handle customer inquiries and resolve issues.
• Ensure customer satisfaction and a positive experience.

Skills

Customer Service Representatives

Customer Satisfaction

Communication

Interpersonal Skills

Problem-solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

21 hours ago Be among the first 25 applicants

Direct message the job poster from VELOCITY

National award winning, over 18 yrs. experience in Marketing with events, sales, social media, graphics, labor relations and management experience.

Company Description

VELOCITY is a top-tier supplier of marketing materials, offering print, promotional items, and fulfillment services. Our Corporate Storefronts provide clients with custom branded ordering portals for easy organization and distribution. Our Corporate Solutions streamline marketing material management, saving clients time and money.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Albany, NY. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and providing a positive customer experience on a daily basis.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Strong communication and interpersonal skills
• Ability to multitask and problem-solve efficiently
• Experience in a customer-facing role
• Knowledge of CRM systems is a plus
• High school diploma or equivalent required

We offer a great benefit program including health/dental insurance, matching 401k, vacation/sick/personal time, paid holidays, etc.

Pay:

The pay is based off experience and range is between $21-$23/hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Printing Services

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