Customer Service Representative 1

Armstrong Group; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

16 total paid days off from your first

Medical/Dental/Vision benefits fromday

Competitive pay with incentives

Family-friendly work shifts with vari‑

Job security

Healthcare, retirement, and workplace

Clear career advancement opportunities

Job summary

Armstrong Comfort Solutions is seeking a Customer Service Representative 1 to join their Western PA team. The role supports homeowners and commercial clients, schedules service appointments, and coordinates with technicians from 9:30am to 6:30pm, Monday through Friday.

Ideal candidates bring customer service experience, strong communication, and comfort with HVAC-related inquiries. Armstrong offers benefits, growth, and stability within a growing company.

Qualifications

• Proven experience in customer service or related field.
• Strong communication skills and ability to handle customer inquiries effectively.
• Proficiency in computer systems and software for record-keeping and data management.
• Ability to multi-task, prioritize tasks, and work in a fast-paced environment.
• Knowledge of HVAC or plumbing systems (preferred but not required).
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service to clients through various communication channels.
• Assist customers with inquiries, appointment scheduling, and service-related questions.
• Maintain accurate customer records and ensure timely follow-up on service requests.
• Coordinate with service technicians and other team members to meet customer needs.
• Handle customer complaints professionally and work towards satisfactory resolutions.
• Collaborate with the sales team to promote new services and products to customers.

Skills

Customer service

Communication skills

Data entry

Multi-tasking

Fast-paced environment

Education

High school diploma or equivalent

Tools

CRM software

Record-keeping systems

Job description

## Customer Service Representative 1Applylocations: HVAC Renfrewtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R-2482**Customer Service Representative****Serving homes and commercial businesses in Western PA, Armstrong Comfort Solutions provides a full line of heating, cooling and plumbing services. Working with all the major manufacturers, we create competitive solutions to any plumbing, heating or cooling need. We also offer creative clean air and clean water solutions for homes and businesses**At Armstrong Comfort Solutions, we embrace the values of humility, hunger, teamwork, and honesty. These values are the foundation of our company culture and guide everything we do. We believe in:**Benefits of Joining Our Team:*** 16 total paid days off from your first year with Armstrong* Immediate access to excellent Medical/Dental/Vision benefits from day one of employment* Competitive pay, with potential for incentives* Family-friendly work shifts with various scheduling options* Job security* Comprehensive healthcare, retirement, and workplace benefits* 100% paid job-related continued education and continuous on-the-job skill development* Clear career advancement opportunities within a rapidly growing companyResponsibilities:* Monday - Friday, 9:30am - 6:30pm* Provide exceptional customer service to clients through various communication channels* Assist customers with inquiries, appointment scheduling, and service-related questions* Maintain accurate customer records and ensure timely follow-up on service requests* Coordinate with service technicians and other team members to meet customer needs* Handle customer complaints professionally and work towards satisfactory resolutions* Collaborate with the sales team to promote new services and products to customersQualifications:* Proven experience in customer service or related field* Strong communication skills and ability to handle customer inquiries effectively* Proficiency in computer systems and software for record-keeping and data management* Ability to multi-task, prioritize tasks, and work in a fast-paced environment* Knowledge of HVAC or plumbing systems (preferred but not required)* High school diploma or equivalentBe a part of Armstrong's dynamic team and start building a rewarding career with us. Visit our website at www.armstrongcomfort.com/home/careers to learn more. Armstrong is proud to be an Equal Opportunity Employer.