Customer Service Representative 1

Foundever; Las Vegas (NV); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid training

Medical, dental and vision

401(k) with company matching

Paid Time Off

Employee discounts

Career growth

Bonus programs & referrals

Job summary

Foundever Customer Service Representative in Las Vegas is a on-site role supporting a major financial services provider. You will handle inbound calls, resolve issues, and assist customers with their banking needs while delivering empathetic service.

The position offers paid training and comprehensive benefits, including medical, dental, and vision, plus a 401(k) match, PTO, and bonus opportunities. Must live within 50 miles of the Las Vegas site.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED equivalent is required.
• Preferred: 6 months to 1 year of relevant experience in customer service.
• Must have open availability – flexibility is key!

Responsibilities

• Assist customers by resolving issues and managing their financial needs through inbound calls.
• Deliver constructive, friendly service while handling inquiries and problem solving.
• Utilize system tools to search for information and fulfill customer requests.

Skills

System navigation

Customer banking support

Accountability & learning

Education

High School Diploma or GED

Job description

Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Job Overview

Join our team as a Customer Service Representative at Foundever, supporting one of the largest and most trusted financial service providers in the U.S. You’ll assist customers by resolving issues and managing their financial needs through inbound calls.

At Foundever, you’ll use your compassion and communication skills to deliver exceptional service. With paid training and comprehensive benefits, you’ll be equipped to prioritize your well-being while making a meaningful impact on your work.

This position requires you to be on-site. Must live with 50 miles of the Las Vegas site: 420 E, Pilot Rd, Las Vegas NV, 89119

Why You Should Join Us

• $17-$18/hour
• Enjoy 100% paid professional training.
• Comprehensive benefits including medical, dental and vision
• Wellness Benefits including our Employee Assistance Program
• 401 (k) with company matching
• Paid Time Off
• Employee Discounts
• Career Growth, 93% of managers promoted within!
• Extra earnings through bonus programs and referrals

What We’re Looking For

• Must be at least 18 years old to apply.
• High School Diploma or GED equivalent is required
• Preferred: 6 months to 1 year of relevant experience in the customer service industry — we’re looking for someone ready to hit the ground running!
• Must have open availability – flexibility is key!

Key Skills

• Ability to navigate system tools to search for answers & information
• Connect with customers and clients while assisting with their financial and banking needs
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.