Customer Service Representative (09685) 4115 Broadway Street

SmartRecruiters, Inc.; Mount Vernon (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training

Job summary

SmartRecruiters, Inc. in Mount Vernon, IL is seeking a friendly Customer Service Representative to be the face of our brand. You will handle inquiries, process orders, and maintain accurate cash handling while delivering exceptional service.

This full-time role requires good communication, basic computer skills, and the ability to multitask in a fast-paced environment. We provide comprehensive training and support to help you succeed. Weekend and holiday shifts may be required.

Qualifications

• Excellent communication skills and a strong customer service orientation.
• High school diploma or equivalent preferred.
• Basic computer skills and ability to learn new software.
• Previous customer service experience a plus.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Answer incoming phone calls and assist customers with their inquiries and orders
• Process customer orders accurately and efficiently
• Handle cash transactions and maintain a balanced cash drawer
• Prepare and package products according to company standards
• Provide outstanding customer service, addressing concerns and resolving issues promptly
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations during busy periods
• Adapt to changing priorities and handle multiple tasks simultaneously
• Adhere to company policies and procedures at all times
• Excellent communication skills with the ability to interact professionally with customers and team members
• Strong customer service orientation and a positive, friendly attitude
• Ability to follow directions and work efficiently in a fast-paced environment
• Flexibility to work weekends, holidays, and various shifts as needed
• Basic computer skills and ability to learn new software systems quickly
• Attention to detail and accuracy in order processing and cash handling
• Ability to multitask and prioritize responsibilities effectively

Skills

Customer service

Communication

Multitasking

Attention to detail

Cash handling

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Job description

Customer Service Representative (09685) 4115 Broadway Street

• Full-time


• Job Category Org: Store Customer Service Rep

Are you a friendly and customer-focused individual looking for an exciting opportunity? We're seeking a dedicated Customer Service Representative to join our team in Mount Vernon, United States. In this role, you'll be the face of our company, ensuring exceptional customer experiences and contributing to our success.

• Answer incoming phone calls and assist customers with their inquiries and orders


• Process customer orders accurately and efficiently


• Handle cash transactions and maintain a balanced cash drawer


• Prepare and package products according to company standards


• Provide outstanding customer service, addressing concerns and resolving issues promptly


• Maintain a clean and organized work environment


• Collaborate with team members to ensure smooth operations during busy periods


• Adapt to changing priorities and handle multiple tasks simultaneously


• Adhere to company policies and procedures at all times


• Excellent communication skills with the ability to interact professionally with customers and team members


• Strong customer service orientation and a positive, friendly attitude


• Ability to follow directions and work efficiently in a fast-paced environment


• Flexibility to work weekends, holidays, and various shifts as needed


• Basic computer skills and ability to learn new software systems quickly


• Attention to detail and accuracy in order processing and cash handling


• Ability to multitask and prioritize responsibilities effectively


• Physical ability to stand for extended periods and lift up to 25 lbs.


• High school diploma or equivalent preferred


• Previous customer service experience is a plus, but not required - we provide comprehensive training

All your information will be kept confidential according to EEO guidelines.