Customer Service Representative (02960) 805 Salem Rd. Mount Vernon

SmartRecruiters, Inc.; Mount Vernon (IL); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Store Customer Service Representative at our Mount Vernon location. The role involves taking customer orders, preparing pizzas, handling payments, and delivering exceptional service in a fast-paced setting.

You will maintain a clean work area, collaborate with teammates, and address customer inquiries promptly while supporting daily store operations. Weekend availability is expected.

Qualifications

• Excellent customer service skills with a friendly and professional demeanor.
• Strong verbal and written communication abilities.
• Capable of following directions and adhering to policies.
• Basic math skills for cash handling.
• Able to multitask in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and take customer orders accurately.
• Prepare and make pizzas according to company standards.
• Process cash and credit card transactions.
• Deliver outstanding customer service in a fast-paced environment.
• Maintain cleanliness of the work area.
• Collaborate with team members to ensure smooth operations.
• Handle customer inquiries and resolve issues promptly.
• Assist with additional tasks to support store operations.

Skills

Customer service

Communication

Multitasking

Cash handling

Teamwork

Flexibility

Empathy

Education

High school diploma or equivalent

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

Join our team as a Customer Service Representative at our Mount Vernon location! We're looking for a friendly and efficient individual to provide exceptional service to our valued customers.

• Answer incoming phone calls and take customer orders accurately
• Prepare and make pizzas according to company standards
• Process cash and credit card transactions
• Deliver outstanding customer service in a fast-paced environment
• Maintain cleanliness of the work area
• Collaborate with team members to ensure smooth operations
• Handle customer inquiries and resolve issues promptly
• Assist with additional tasks as needed to support the store's operations

Qualifications

• Excellent customer service skills with a friendly and professional demeanor
• Strong communication abilities, both verbal and written
• Capability to follow directions and adhere to company policies
• Basic math skills for handling cash transactions
• Ability to multitask efficiently in a fast-paced environment
• Physical ability to lift up to 25 lbs.
• Flexibility to work weekends and holidays
• Organizational skills to manage multiple orders simultaneously
• Team-oriented mindset with a willingness to collaborate
• Empathy and patience when dealing with customer concerns
• Previous customer service experience preferred but not required
• High school diploma or equivalent (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.