Customer Service Representative (02960) 805 Salem Rd. Mount Vernon

Domino's Pizza; Mount Vernon (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Pizza in Mount Vernon is seeking a Customer Service Representative to provide friendly, efficient service to customers. You will answer calls, take orders, handle payments, and assist with pizza preparation in a fast-paced store setting.

The role emphasizes teamwork, communication, and a proactive approach to resolving customer inquiries while maintaining a clean, organized workspace. Weekend availability is required and training is provided.

Qualifications

• Excellent customer service skills with a friendly and professional demeanor.
• Strong communication abilities, both verbal and written.
• Capability to follow directions and adhere to company policies.
• Basic math skills for handling cash transactions.
• Ability to multitask efficiently in a fast-paced environment.
• Flexibility to work weekends and holidays.
• Organizational skills to manage multiple orders simultaneously.
• Team-oriented mindset with a willingness to collaborate.
• Empathy and patience when dealing with customer concerns.
• Previous customer service experience preferred but not required.
• High school diploma or equivalent (preferred).

Responsibilities

• Answer incoming phone calls and take customer orders accurately.
• Prepare and make pizzas according to company standards.
• Process cash and credit card transactions.
• Deliver outstanding customer service in a fast-paced environment.
• Maintain cleanliness of the work area.
• Collaborate with team members to ensure smooth operations.
• Handle customer inquiries and resolve issues promptly.
• Assist with additional tasks as needed to support the store's operations.

Skills

Customer service

Communication

Follow directions

Cash handling

Multitasking

Organization

Teamwork

Empathy

Previous experience (preferred)

Education

High school diploma or equivalent

Job description

Join our team as a Customer Service Representative at our Mount Vernon location! We're looking for a friendly and efficient individual to provide exceptional service to our valued customers.

Job Description

• Answer incoming phone calls and take customer orders accurately
• Prepare and make pizzas according to company standards
• Process cash and credit card transactions
• Deliver outstanding customer service in a fast-paced environment
• Maintain cleanliness of the work area
• Collaborate with team members to ensure smooth operations
• Handle customer inquiries and resolve issues promptly
• Assist with additional tasks as needed to support the store's operations

Qualifications

• Excellent customer service skills with a friendly and professional demeanor
• Strong communication abilities, both verbal and written
• Capability to follow directions and adhere to company policies
• Basic math skills for handling cash transactions
• Ability to multitask efficiently in a fast-paced environment
• Physical ability to lift up to 25 lbs.
• Flexibility to work weekends and holidays
• Organizational skills to manage multiple orders simultaneously
• Team-oriented mindset with a willingness to collaborate
• Empathy and patience when dealing with customer concerns
• Previous customer service experience preferred but not required
• High school diploma or equivalent (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.