Customer Service Representative (02923) - 1301 N Prospect Ave

Domino's Pizza; Champaign (IL); On-site; USD 32,000 - 44,000; Full time

Job summary

Domino's Pizza in Champaign, IL is seeking a Customer Service Representative to join our team. You will be the voice of the brand, handling inquiries and resolving issues with a friendly, empathetic approach to ensure every guest has a positive experience.

You'll respond via phone, email, and chat, document interactions, and collaborate with teammates to meet service levels and satisfaction targets. Prior customer service experience is preferred, CRM familiarity is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and interpersonal abilities.
• Calm, patient demeanor in challenging situations.
• Proven problem-solving with a customer focus.
• Proficiency with computer systems and basic software.
• Able to multitask and manage multiple interactions.
• Strong organizational skills and attention to detail.
• Previous customer service experience.
• CRM software familiarity preferred.
• Typing proficiency and keyboard navigation preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to customer concerns and identify solutions.
• Resolve customer issues with empathy and accuracy.
• Provide accurate product and service information to customers.
• Document customer interactions and maintain records.
• Follow up with customers to confirm satisfaction.
• Escalate complex issues to appropriate departments.
• Meet or exceed performance metrics like response time and CSAT.
• Collaborate with team to share best practices.
• Adhere to company policies and maintain professional behavior.

Skills

Verbal communication

Written communication

Active listening

Problem solving

CRM familiarity

Typing speed

Multitasking

Organizational skills

Customer service

Tools

CRM software

Job description

Job Description

We're looking for a Customer Service Representative to join our team in Champaign, United States. In this role, you'll be the voice of our organization, delivering exceptional support and building positive relationships with our customers. As a Customer Service Representative, you'll handle a variety of customer inquiries and concerns while maintaining a friendly, empathetic, and professional demeanor. Your primary focus will be resolving issues efficiently, providing accurate information, and ensuring every customer interaction leaves a lasting positive impression.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and identify appropriate solutions
• Resolve customer issues and complaints while maintaining a supportive and empathetic approach
• Provide accurate product and service information to customers
• Document customer interactions and maintain detailed records in our system
• Follow up with customers to confirm satisfaction and address any additional concerns
• Escalate complex or unresolved issues to appropriate departments or supervisors
• Meet or exceed performance metrics, including response time and customer satisfaction scores
• Collaborate with team members to share best practices and support organizational goals
• Adhere to company policies and procedures while maintaining professional behavior

Job Description

We're looking for a Customer Service Representative to join our team in Champaign, United States. In this role, you'll be the voice of our organization, delivering exceptional support and building positive relationships with our customers. As a Customer Service Representative, you'll handle a variety of customer inquiries and concerns while maintaining a friendly, empathetic, and professional demeanor. Your primary focus will be resolving issues efficiently, providing accurate information, and ensuring every customer interaction leaves a lasting positive impression.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and identify appropriate solutions
• Resolve customer issues and complaints while maintaining a supportive and empathetic approach
• Provide accurate product and service information to customers
• Document customer interactions and maintain detailed records in our system
• Follow up with customers to confirm satisfaction and address any additional concerns
• Escalate complex or unresolved issues to appropriate departments or supervisors
• Meet or exceed performance metrics, including response time and customer satisfaction scores
• Collaborate with team members to share best practices and support organizational goals
• Adhere to company policies and procedures while maintaining professional behavior

Qualifications

• Excellent verbal and written communication skills
• Strong active listening and interpersonal skills
• Proven ability to remain calm and patient in challenging situations
• Problem-solving mindset with a customer-focused approach
• Proficiency with computer systems and basic software applications
• Ability to multitask and manage multiple customer interactions simultaneously
• Organizational skills and attention to detail
• Previous customer service experience or related role
• Familiarity with Customer Relationship Management (CRM) software (preferred)
• Typing proficiency and comfort with keyboard navigation (preferred)
• Knowledge of conflict resolution techniques (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.