Customer Service Representative (02804) - 2504 N Water St

Domino's Pizza; Decatur (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Pizza in Decatur is seeking a Customer Service Representative to be the friendly face of the brand and to ensure a superior guest experience at the store located on 2504 N Water St. You will respond to inquiries, process orders, and help resolve issues with professionalism.

The role requires strong communication, problem solving, and multitasking abilities, with a focus on accuracy and customer satisfaction. Training and team collaboration are emphasized as part of daily duties.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Good problem solving and attention to detail.
• Accurate data entry and basic computer use.
• Able to multitask in a fast-paced environment.
• Basic math skills for transactions.
• Strong teamwork and customer focus.
• Flexible shifts and ability to stay calm under pressure.
• Willingness to learn and adapt to procedures.
• Must be able to stand for extended periods.

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly.
• Process customer orders, ensuring accuracy and timeliness.
• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions.
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers.
• Collaborate with team members to ensure smooth operations and consistent customer service.
• Enter and update customer information in our database systems.
• Assist in maintaining a clean and organized work environment.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Identify and upscale complex issues to appropriate departments or management when necessary.
• Meet or exceed established performance metrics and quality standards.

Skills

Customer service experience

Communication

Problem solving

Attention to detail

Data entry

Basic computer skills

Multitasking

Basic math

Teamwork

Customer focus

Flexible schedule

Poise under pressure

Willingness to learn

Physical stamina

Education

High school diploma or equivalent

Job description

Job Description

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
• Process customer orders, ensuring accuracy and timeliness
• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Collaborate with team members to ensure smooth operations and consistent customer service
• Enter and update customer information in our database systems
• Assist in maintaining a clean and organized work environment
• Participate in team meetings and training sessions to enhance skills and knowledge
• Identify and upscale complex issues to appropriate departments or management when necessary
• Meet or exceed established performance metrics and quality standards

Job Description

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
• Process customer orders, ensuring accuracy and timeliness
• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Collaborate with team members to ensure smooth operations and consistent customer service
• Enter and update customer information in our database systems
• Assist in maintaining a clean and organized work environment
• Participate in team meetings and training sessions to enhance skills and knowledge
• Identify and upscale complex issues to appropriate departments or management when necessary
• Meet or exceed established performance metrics and quality standards

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in data entry and basic computer operations
• Ability to multitask effectively in a fast-paced environment
• Basic math skills for processing transactions and handling monetary exchanges
• Strong interpersonal skills and ability to work collaboratively in a team
• Customer-focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts as needed
• Ability to remain calm and professional under pressure
• Willingness to learn and adapt to new technologies and procedures
• Physical ability to stand for extended periods and navigate the work area