Customer Service Representative

AP NONWEILER CO INC; Wisconsin; On-site; USD 22,000 - 30,000; Full time

Job summary

AP NONWEILER CO INC is seeking a dedicated CSR to handle calls, emails, and orders in a manufacturing setting. You will enter data into ERP/CRM systems, coordinate shipments, and resolve inquiries with accuracy and professionalism.

You will build rapport with customers and vendors, support billing questions, and collaborate across departments to ensure outstanding service and timely responses.

Qualifications

• Must have excellent interpersonal and communication skills with active listening.
• Strong problem solving and conflict resolution abilities.
• Proficient in MS Office (Outlook, Excel, Word).
• Ability to build relationships with customers, vendors, and coworkers.
• Excellent verbal and written communication; follow instructions reliably.
• Strong organization and time management; able to work independently or in a team.

Responsibilities

• Manage calls, emails, and other communications to address customer needs.
• Process quotes, orders, and returns in ERP/CRM accurately and promptly.
• Coordinate daily shipments and order status updates with customers.
• Assist with billing questions and payment processing on e-commerce platform.
• Collaborate with other departments to deliver excellent service.

Skills

Interpersonal skills

Communication skills

Active listening

Clear articulation

Problem solving

Conflict resolution

MS Office

Outlook

Excel

Word

Relationship building

Verbal communication

Written communication

Follow instructions

Time management

Organization

Teamwork

Self-motivation

Education

High School diploma

Tools

ERP

CRM

Job description

Essential Duties and ResponsibilitiesManage incoming phone calls, emails, and other forms of communication to address the needs of our customersMaintain a positive, empathetic, and professional attitude towards customers at all timesProcess incoming quotes, orders, and returns (phone, email, fax, web, other) by entering into our ERP software, in a timely, accurate, and efficient mannerInput data from customer calls, emails, orders, etc. into the CRM systemManage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiencyRecommend possible products to meet the customers’ needsPrepare reports by gathering data collected during customer interactionsBuild a positive rapport and customer loyalty with new and existing customers through exemplary serviceProcess new customer account requests with proper and timely paperwork completion and pleasant, professional communicationCoordinate logistics of daily shipments to specific customersCoordinate production schedule to customersUpdate customers as needed with order status and confirmationsProcess customer credit card payments via our ecommerce platformAssist with any billing or shipment questionsTroubleshoot Exception Notices received from UPS by contacting customersSubmit customer requests for Certificate of Analysis, Safety Data Sheets, etc.Collaborate with other departments to provide the best service to customers through effective teamingSupport Sales and Marketing staff as needed through CSR functionsOther duties as assignedRequired Skills and/or AbilitiesExceptional interpersonal and communication skills, including active listening and clear articulationStrong problem solving and conflict resolution skillsProficient computer skills – Windows Office programs (Outlook, Excel, Word)Ability to build relationships with customers, vendors, and coworkersExcellent interpersonal, verbal, and written communication skillsMust be able to follow instructionsStrong organization and time management skillsSelf-motivated and able to work independently and in a team settingEducation and ExperienceHigh School diploma or equivalent, requiredPrevious customer service experience in a manufacturing setting a plusExperience with ERP and CRM software is desirable