Customer Service Representative - WFH Louisiana

MTM, Inc; Baton Rouge (LA); Remote; Full time

Job summary

Join a leading company as a Customer Service Representative in Louisiana, working from home. You'll be the frontline representative, handling calls and providing exceptional service. Enjoy a supportive culture with numerous benefits, including health insurance, flexible scheduling, and more.

Benefits

Pay on Demand

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Qualifications

• Must reside in Louisiana.
• 1 year of Call Center experience.
• 6 months Customer Service experience.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Increase complexity of tasks as skills progress.

Skills

Call Center experience

Customer Service experience

Typing skills

Job description

Customer Service Representative - WFH Louisiana page is loaded

Customer Service Representative - WFH Louisiana

Apply locations LA - New Orleans (Posting) LA - Shreveport (Posting) LA - Baton Rouge (Posting) LA - Lake Charles (Posting) time type Full time posted on Posted 2 Days Ago job requisition id REQ11827

At MTM it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!

MTM is looking for Customer Service Representatives to join our team.

Location: Remote Louisiana

Hourly Rate: $14.00

What Will Your Job Look Like?

The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks which will increase in complexity as the Customer Service Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

All you need for the Customer Service Representative role is:

• Must currently reside in Louisiana

• 1 year of Call Center experience

• 6 months Customer Service experience

• Basic typing/computer experience with excellent navigational skills

• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited

• A quiet space within the home free of distractions to take in-coming calls.

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you:

• Pay on Demand

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Flexible Scheduling

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Birthday Holiday

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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