Customer Service Representative

Express Employment Professionals - Cincinnati East; Wills Point (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Express Employment Professionals and a Wills Point employer are seeking a bilingual Customer Service Representative to serve as the primary contact for a defined group of customers through project lifecycles. The role supports construction and installation projects, delivering timely updates and clear timelines.

You will handle inquiries in Spanish and English, address concerns promptly, and foster long-term customer relationships to ensure satisfaction and loyalty.

Qualifications

• Bilingual Spanish/English preferred.
• Experience in customer service environments is beneficial.

Responsibilities

• Serve as the primary point of contact for a set group of customers throughout their projects.
• Provide timely and clear communication with customers regarding timelines, updates, and changes.
• Answer customer inquiries related to project processes and implementations.
• Maintain positive relationships to ensure satisfaction and loyalty.

Skills

Bilingual Spanish/English

Customer service

Communication

Job description

Express Employment Professionals has partnered with a company in Wills Point to fill a bi-lingual Customer Service Representative position!

• Mon-Fri, 9amm-6pm
• Spanish/English bi-lingual preferred
• Serve as the primary point of contact for a set group of customers throughout the duration of their projects
• Provide timely and clear communication with customers regarding project timelines, updates, and any changes that may arise
• Answer all customer inquiries, including those related to construction processes, concrete installation, sectional door installation, and steel building erection
• Address customer concerns and questions promptly, ensuring that they feel informed, supported, and valued throughout the entire project
• Maintain positive, long-term relationships with customers, ensuring a high level of satisfaction and loyalty