Bilingual Customer Service Rep — Construction Projects

Express Employment Professionals - Cincinnati East; Wills Point (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Express Employment Professionals is partnering with a Wills Point-based company to fill a bi-lingual Customer Service Representative position. The role focuses on serving as the primary contact for a dedicated group of customers throughout their projects.

Responsibilities include providing timely communication on timelines, updates, and changes, addressing inquiries about construction processes, and maintaining positive, long-term relationships to ensure satisfaction and loyalty.

Qualifications

• Bilingual in Spanish and English required or preferred.
• Previous customer service experience helpful.
• Strong verbal and written communication.

Responsibilities

• Serve as the primary point of contact for a set group of customers throughout the duration of their projects
• Provide timely and clear communication with customers regarding project timelines, updates, and any changes that may arise
• Answer all customer inquiries, including those related to construction processes, concrete installation, sectional door installation, and steel building erection
• Address customer concerns and questions promptly, ensuring that they feel informed, supported, and valued throughout the entire project
• Maintain positive, long-term relationships with customers, ensuring a high level of satisfaction and loyalty

Skills

Bilingual Spanish/English

Customer service

Communication skills

Job description

Express Employment Professionals is partnering with a Wills Point-based company to fill a bi-lingual Customer Service Representative position. The role focuses on serving as the primary contact for a dedicated group of customers throughout their projects.

Responsibilities include providing timely communication on timelines, updates, and changes, addressing inquiries about construction processes, and maintaining positive, long-term relationships to ensure satisfaction and loyalty.