Customer Service Representative

Equity LifeStyle Properties, Inc.; Willis (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sick time

Job summary

Equity LifeStyle Properties, Inc. is seeking a Customer Service Representative for our campground in Willis, Texas. The role involves monitoring the campground, ensuring guest safety, and providing exceptional customer service.

The ideal candidate will have strong communication skills, the ability to work collaboratively, and experience in security or law enforcement is a plus. We offer a comprehensive benefits package, including medical plans and a generous 401(k) match.

Qualifications

• Exceptional customer service and communication skills.
• Ability to thrive in a collaborative team environment.
• Strong problem-solving and judgment skills.

Responsibilities

• Monitor the property for issues or concerns.
• Ensure guests comply with resort rules.
• Perform routine patrols and inspections.
• Take camping reservations and check guests in and out.
• Provide emergency service as required.

Skills

Customer service skills

Communication skills

Teamwork

Problem resolution

Basic computer skills

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Customer Service Representative in Willis, Texas.

What You’ll Do

The Customer Service Representative ("Campground Ranger") position may include walking or patrol of the grounds of the campground answering questions, enforcing rules and ensuring the safety of our guests and their belongings. The ideal employee can handle any stressful situation in a calm manner and react accordingly with regards to local, state and federal law.

Your Job Will Include

• Monitor the property with a keen eye for any property issues or potential problems.
• Ensure that the property is properly secured.
• Ensure that guests comply with resort rules, respond to areas of concern and contact law enforcement if necessary.
• Monitor all incoming guests through the campground gate and validate if access is acceptable.
• Perform routine patrols, golf cart and rental inspections.
• Take camping reservations, check people in and out and sell day passes and items at the store.
• Prioritize guest safety and happiness.
• Perform on-call emergency service as required.
• Perform other duties as assigned.

Skills & Experience You Need

• High school diploma or equivalent.
• Basic reading, writing and math skills and the ability to use computer applications.
• Ability to thrive in a collaborative team environment.
• Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically.
• Exceptional customer service and communications skills and a friendly demeanor.
• Experience working in security and/or law enforcement, and/or working in an RV environment, is a benefit.
• Valid driver’s license, good driving record and current auto insurance.
• Ability to work weekends and holidays on a regular basis.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.