Ranger - Customer Service

Equity LifeStyle Properties, Inc.; Willis (TX); On-site; USD 14,183 - 20,201; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) match

Paid time off

Job summary

Equity LifeStyle Properties, Inc. is hiring a Ranger - Customer Service in Willis, Texas. The role emphasizes guest safety, enforcing campground rules, and assisting guests with check-ins, reservations, and store sales.

Ideal candidates will have strong customer service skills and basic computer literacy. Starting pay rate is $12.48 per hour, with responsibilities including patrols, gate access validation, and on-call emergency response.

Qualifications

• High school diploma or equivalent.
• Basic reading, writing and math; ability to use computer applications.
• Excellent customer service and communications skills.
• Valid driver’s license, good driving record and current auto insurance.
• Willingness to work weekends and holidays.

Responsibilities

• Monitor the property for issues or potential problems.
• Ensure property is properly secured.
• Enforce resort rules and assist guests; contact law enforcement if needed.
• Screen guests at campground gate and verify access.
• Conduct routine patrols, golf cart and rental inspections.
• Assist with camping reservations, check-ins/outs and store sales.
• Prioritize guest safety and satisfaction.
• Perform on-call emergency service as required.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team player

Problem solving

Basic computer skills

Driver's license

Weekend/holiday availability

Security/Law enforcement experience

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Ranger - Customer Service in Willis, Texas.

• STARTING PAY RATE: $12.48/HR**

What You'll Do

The Campground Ranger position may include walking or patrol of the grounds of the campground answering questions, enforcing rules and ensuring the safety of our guests and their belongings. The ideal employee can handle any stressful situation in a calm manner and react accordingly with regards to local, state and federal law.

Your Job Will Include

• Monitor the property with a keen eye for any property issues or potential problems.
• Ensure that the property is properly secured.
• Ensure that guests comply with resort rules, respond to areas of concern and contact law enforcement if necessary.
• Monitor all incoming guests through the campground gate and validate if access is acceptable.
• Perform routine patrols, golf cart and rental inspections.
• Take camping reservations, check people in and out and sell day passes and items at the store.
• Prioritize guest safety and happiness.
• Performs on-call emergency service as required.
• Performs other duties as assigned.

Skills & Experience You Need

• High school diploma or equivalent.
• Basic reading, writing and math skills and the ability to use computer applications.
• Ability to thrive in a collaborative team environment.
• Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically.
• Exceptional customer service and communications skills and a friendly demeanor.
• Experience working in security and/or law enforcement, and/or working in an RV environment, is a benefit.
• Valid driver’s license, good driving record and current auto insurance.
• Ability to working weekends and holidays on a regular basis.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.