Customer Service/Ranger

Equity Lifestyle Properties; Point (TX); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Paid vacations, holidays, and sicktime

Job summary

Equity Lifestyle Properties is hiring for a Customer Service/Ranger role at Point, Texas. The position involves patrolling campground grounds, enforcing rules, and ensuring guest safety and satisfaction.

The successful candidate will monitor access at the gate, perform routine patrols, and assist guests with reservations, check-ins, and store purchases. A friendly demeanor and strong teamwork are essential.

Qualifications

• High school diploma or equivalent.
• Strong reading, writing and basic math skills; comfortable using computer applications.
• Ability to thrive in a collaborative team environment.
• Ability to assess situations and respond with good judgment.
• Excellent customer service and communication skills with a friendly demeanor.

Responsibilities

• Monitor the property for safety and security, addressing issues as they arise.
• Enforce campground rules and ensure guests and belongings are safe.
• Assist guests, answer questions and coordinate with law enforcement if needed.
• Screen campground gate access and validate credentials for entrants.
• Conduct routine patrols, inspect rentals and golf carts, and process reservations and check-ins.

Skills

Customer service

Communication

Team collaboration

Problem solving

Shift work

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Customer Service/Ranger in Point, Texas.

What you'll do:

The Customer Service/Ranger position may include walking or patrol of the grounds of the campground answering questions, enforcing rules and ensuring the safety of our guests and their belongings. The ideal employee can handle any stressful situation in a calm manner and react accordingly with regards to local, state and federal law.

Your job will include:

• Monitor the property with a keen eye for any property issues or potential problems.
• Ensure that the property is properly secured.
• Ensure that guests comply with resort rules, respond to areas of concern and contact law enforcement if necessary.
• Monitor all incoming guests through the campground gate and validate if access is acceptable.
• Perform routine patrols, golf cart and rental inspections.
• Take camping reservations, check people in and out and sell day passes and items at the store.
• Prioritize guest safety and happiness.

Skills & experience you need:

• High school diploma or equivalent.
• Basic reading, writing and math skills and the ability to use computer applications.
• Ability to thrive in a collaborative team environment.
• Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically.
• Exceptional customer service and communications skills and a friendly demeanor.
• Experience working in security and/or law enforcement, and/or working in an RV environment, is a benefit.
• Valid driver's license, good driving record and current auto insurance.
• Ability to work shift work, weekends, holidays and on-call on a regular basis.

• In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

As an Equal Opportunity Employer, we welcome and thank all applicants.