Customer Service Representative

Talentify; Sedalia (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Paid time off

Job summary

Motion Industries is seeking a Customer Service Representative to fulfill customer orders and handle calls with close supervision. You will enter orders, provide quotes, and respond to inquiries to ensure accuracy and timeliness.

You will negotiate pricing within parameters to influence gross profit, adjust pricing when needed, and build relationships to drive repeat business while coordinating inventory and shipment planning.

Qualifications

• High school diploma or GED required or equivalent experience.
• Strong written and verbal communication with attention to detail.
• Ability to enter orders accurately and respond to inquiries.

Responsibilities

• Respond to basic inquiries, provide quotes, and enter orders.
• Place orders via phone, fax, email, or walk-in at counter.
• Influence gross profit through negotiated pricing within parameters.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels to fulfill orders.
• Source products from branch, distribution, or supplier inventory.
• Determine cost-effective shipping methods for orders.
• Collaborate with Account Representatives to ensure satisfaction.
• Expedite backorders and prepare shipments; handle returns as needed.

Skills

Order entry

Quotes & pricing

Customer communication

Multi-tasking

Time management

Verbal & written communication

Attention to detail

Inventory coordination

Problem solving

Product knowledge (preferred)

Education

High school diploma or GED

Tools

Email systems

ERP/CRM systems

Internet product search

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.