Customer Service Representative

Gerber Collision & Glass; Wichita Falls (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Gerber Collision & Glass in Wichita Falls, TX is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team.

You will schedule repairs, manage insurance communications, prepare repair orders, and log updates in CCC One and ARMS daily. The role requires at least 1 year in administration or automotive settings, a high school diploma, and strong multitasking, detail, and communication skills.

Qualifications

• High School Diploma or GED.
• 1 year of experience in a similar admin role.
• Preferred: 1 year in auto body or similar environment with customer service experience.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and accuracy.
• Good oral and written communication skills with customer service orientation.

Responsibilities

• Schedule vehicle repairs using CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One.
• Manage ARMS to ensure vehicles are reflected in CCC One.
• Confirm rental information and update CCC One with rental usage details.

Skills

Customer service

Multitasking

Attention to detail

Communication

Sales drive

Fast-paced environment

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

TX Wichita Falls-Old Jacksboro Hwy - 157074We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan.Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.Confirms car rental information and updates CCC One with rental car usage information.Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.Education and/or Experience RequiredHigh School Diploma or GED (General Education Diploma)Minimum: 1 year experience in a similar role such as administration assistant.Preferred: 1 year in an auto body or similar work environment including previous customer service experience.Required Skills/AbilitiesAbility to function well in a fast past environment, demonstrating multitasking ability while under pressure.Strong attention to detail with a high degree of accuracy.Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.Other RequirementsValid driver’s license.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:$15.00 - $21.00 Hourly!Compensation is commensurate with skill, education and experience.Supplemental Pay:This position may also be eligible for Bonus opportunities tied to individual or business initiatives.