Collision Customer Service Rep

Gerber Collision & Glass; Madison (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Gerber Collision & Glass in Madison, AL seeks a Customer Service Representative to deliver exceptional service and support the Repair Facility Team with administrative duties.

The role involves coordinating repairs, handling insurance communications, and managing rental information using CCC One and ARMS systems. A HS diploma and 1 year admin experience are required; auto body exposure is a plus.

Qualifications

• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or similar work environment including customer service experience.

Responsibilities

• Execute WOW plan consistently.
• Schedule vehicle repair appointments using CCC One and proper scripting.
• Obtain repair authorization documentation from insurers for disassembly.
• Prepare RO work packet with QC checklist, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One with rental car usage.
• Manage ARMS to ensure vehicles are noted in CCC One.

Skills

Multitasking

Attention to detail

Customer service

Sales drive

Communication skills

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

AL Madison-Hwy 78 - 115037

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education And/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$15 - $22 / Hour

Compensation Is Commensurate With Skill, Education And Experience.

• Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives

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