Customer Service Representative

JHCC Holdings LLC; Wichita Falls (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

The Boyd Group in Wichita Falls is seeking a CSR to deliver exceptional customer experiences and provide comprehensive administrative support to the Repair Facility Team. You will manage interactions with customers and insurance partners, ensuring smooth operations and timely communications.

Requirements include a High School Diploma or GED and at least 1 year of relevant experience; preferred experience includes auto body or related customer service roles. Valid driver’s license is required.

Qualifications

• Ability to function well in a fast-paced environment with multitasking under pressure.
• Strong attention to detail and high accuracy.
• Good oral and written communication skills with sales drive and customer service.

Responsibilities

• Schedule vehicle repair appointments using CCC One and related tools.
• Retrieve insurance assignments and obtain repair authorization documents.
• Prepare repair order work packets with QC checklists, parts lists, and rental indicators.
• Record all communications with customers or insurers in CCC One.
• Manage ARMS daily and ensure entries are synchronized with CCC One.

Job description

Job Location

TX Wichita Falls-Old Jacksboro Hwy - 157074

Employer Culture

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system) Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs. Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay). Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. Confirms car rental information and updates CCC One with rental car usage information. Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

High School Diploma or GED (General Education Diploma)

Minimum Experience

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred Experience

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure. Strong attention to detail with a high degree of accuracy. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver’s license.

Additional Information

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Compensation Details: $15.00 - $21.00 Hourly! Compensation is commensurate with skill, education and experience. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Employer Culture (Again)

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.