Customer Service Representative

marmon; Westlake (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) retirement plan

Health, dental, and vision insurance

FSA/HSA options

Life insurance

Job summary

Western Enterprises, part of Marmon Holdings, is hiring a Customer Service Representative in Westlake, Ohio to support sales and operations teams. You will handle inquiries, prepare quotes, process orders, and coordinate with multiple departments to meet customer needs.

The ideal candidate has 3–5 years in a high-volume customer service role, strong MS Office skills (Outlook, Excel, Word, Teams), and solid organizational abilities.

Qualifications

• 3–5 years in a high-volume customer service role preferred.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Strong organizational skills and a customer-focused mindset.
• Familiarity with document management systems.
• Knowledge of ERP systems is a plus.

Responsibilities

• Provide technical support and solutions to designated product lines.
• Prepare pricing and delivery quotations.
• Process incoming orders and make changes as required.
• Respond to customer concerns and inquiries.
• Process RGA's and credit memos.
• Communicate effectively verbally and in writing.
• Coordinate with multiple areas of the business to find mutually beneficial solutions.

Skills

Microsoft Office Suite

Outlook

Excel

Word

Teams

Customer service

Organizational skills

Proactive customer support

ERP knowledge

Tools

ERP systems

Job description

Western/Scott Fetzer Company

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Who We Are:

Western Enterprises, a proud member of the Marmon Plumbing & Refrigeration Group, is dedicated to delivering exceptional, quality-driven solutions across diverse industries. With a steadfast commitment to innovation, customer satisfaction, and professional growth, we foster a collaborative and supportive work environment where your contributions make a difference. Join our team and become a vital part of our mission to exceed customer expectations and drive excellence.

What You'll Do:

As a Customer Service Representative, you will play a pivotal role in supporting our sales and operations teams.

• Provide technical support and solutions to designated products lines
• Prepare pricing and delivery quotations
• Process incoming orders
• Make changes to customer orders as required
• Respond to customer concerns
• Process RGA's and credit memos
• Communicate effectively verbally, and in writing
• Coordinate with several areas of the business seeking to find a mutually beneficial solution

What You'll Need:

• Experience: 3-5 years in high-volume Customer Service role preferred.
• Skills: Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Strong organizational skills to manage multiple tasks efficiently.
• Customer-focused mindset with a proactive and responsive approach to support.
• Familiarity with document management systems and basic reporting techniques.
• Knowledge of ERP systems is a plus.

What You’ll Gain:

We value and reward our team members with:

• Competitive weekly pay
• Comprehensive 401(k) retirement plan
• Health, dental, and vision insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Life insurance coverage to support your family's future

Take the next step in your career by joining a team that values your skills, contributions, and professional growth.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.