Customer Service Representative

Halex/Scott Fetzer Company; Harrison (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Halex/Scott Fetzer Company, part of Marmon Holdings, seeks a seasoned Customer Service professional to support core functions and advocate for outstanding service. You will handle inquiries, process orders, and maintain precise documentation while upholding the company’s mission and values.

You will collaborate cross-functionally with sales teams to support quoting, pricing, and timely deliveries, while building product knowledge and delivering a five-star customer experience for distributors,

Qualifications

• Bachelor’s degree or equivalent experience
• 4+ years of customer service experience with B2B customers
• Experience with distributors, customers and end users
• Knowledge of ERP systems and CRM platforms
• Proficiency with Microsoft Outlook, Excel and Word
• Excellent written and verbal communication skills
• Strong problem-solving, attention to detail and organization
• Ability to work effectively in a team environment

Responsibilities

• Handle inbound customer calls, troubleshoot issues, respond to technical questions, and accurately process orders, returns, and replacements.
• Assist with reporting, data entry, administrative tasks, and proactive communication on open orders, backorders, and delivery timelines.
• Maintain detailed notes and documentation to support order accuracy and efficient order processing.
• Collaborate cross-functionally with the sales team, sales representative groups, and customers to support quoting, contract pricing, and bid activity.
• Conduct outbound calls to key accounts to promote new products and promotions while identifying upsell and cross-sell opportunities.
• Contribute to departmental sales goals through relationship‑building and solution-based selling.

Skills

Communication skills

Customer service

Problem-solving

Teamwork

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

ERP systems

CRM platforms

Microsoft Outlook

Excel

Word

Job description

Halex/Scott Fetzer CompanyAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.Position Summary: Support core Customer Service functions. Advocate for excellent internal and external customer service. Uphold our company's mission, vision, and values. Demonstrate empathy, ask fact-finding questions, and navigate challenging situations to provide timely resolutions to customers. Develop strong product knowledge and share new ideas or opportunities with the Halex team. Take pride in consistently delivering a “Five Star” customer experience.Key Duties & Responsibilities:Handle inbound customer calls, troubleshoot issues, respond to technical questions, and accurately process orders, returns, and replacements.Assist with reporting, data entry, administrative tasks, and proactive communication on open orders, backorders, and delivery timelines.Maintain detailed notes and documentation to support order accuracy and efficient order processing.Collaborate cross-functionally with the sales team, sales representative groups, and customers to support quoting, contract pricing, and bid activity.Conduct outbound calls to key accounts to promote new products and promotions while identifying upsell and cross-sell opportunities.Contribute to departmental sales goals through relationship‑building and solution-based selling.Requirements:Bachelor’s degree or equivalent experience, with 4+ years of customer service experience working with business-to-business customers.Experience working with Distributors, customers, and end users.Knowledge of ERP systems and CRM platforms.Proficiency with Microsoft Outlook, Excel, and Word.Excellent written and verbal communication skills.Bring an innovative, curious, critical‑thinking mindset; demonstrate strong problem-solving and attention to detail; stay organized, customer-focused, and show urgency in serving internal and external customers.Ability to work effectively in a team environment.Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.